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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and resolving bodily injury claims, with a strong foundation in coverage investigation and injury assessment. Capable of managing a heavy caseload while providing exceptional customer service and mentoring junior team members.
Highest-signal resume keywords
Bodily Injury AssessmentCoverage InvestigationAuto Insurance Claims KnowledgeNegotiation SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Injury AssessmentClaims InvestigationSettlement NegotiationSubrogation HandlingFraud Detection
Soft Skills
Customer-FocusedEmpatheticAnalytical ThinkingMultitaskingProactive Thinking
Tools & Technologies
EPICColossus
Certifications & Qualifications
Active Insurance License
Industry Keywords
Bodily Injury ClaimsAutomobile AccidentsLouisiana State ClaimsClaim HandlingOrganizational Relationships
About the role
Key responsibilities & impact- Investigate and resolve attorney-represented bodily injury claims within the Extended Handler Bodily Injury Casualty Unit
- Confirm facts of loss for complex automobile accidents
- Determine coverage, liability, and damages
- Negotiate settlements within assigned authority limits
- Mentor and support junior team members
- Help drive consistent, high-quality claim handling and team development
- Determine subrogation or fraud potential and appropriate handling for complex cases
- Apply advanced understanding of company and industry insurance policies and organizational relationships
- Investigate all aspects of complex auto claims, including coverage, liability, and damages, with discretion and independence
- Review, evaluate, and negotiate moderate to complex injury claims when handled
- Recognize vehicle body parts and other potential property damage
- Identify customer needs and meet them using appropriate customer service skills
Requirements
What you’ll need- Strong foundation in bodily injury assessment and coverage investigation
- Ability to manage a heavy caseload while remaining customer-focused and empathetic
- Strong organizational skills
- Analytical thinking
- Auto insurance claims knowledge
- Bodily injury claims knowledge
- Injury assessment
- Multitasking
- Organizing and prioritization
- Proactive thinking
- Time management
- Familiarity with EPIC and Colossus is a plus
- Experience handling Louisiana State claims is a plus
- Candidates must possess authorization to work in the United States
- Applicants with active insurance licenses must terminate all existing appointments before onboarding and must not hold outside appointments during employment
- Applicants with a resident producer license must formally surrender that license when instructed by the licensing team
- Dedicated, private home workspace free from distractions
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Benefits
Comp & perks- Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for employees eligible to work from home
- Remote work arrangement
- Equal employment opportunity protections
- Application assistance or accommodation upon request
