Bodily Injury Adjuster – Litigation, Moderate/Complex

Allstate

. Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury with attorney or litigation involvement .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $56,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling moderate to complex bodily injury claims, including assessing coverage, liability, and damages. Proficient in communication and negotiation tactics to achieve fair settlements while maintaining customer service excellence.

Highest-signal resume keywords

Bodily Injury Claim HandlingNegotiation TacticsInsurance Policy FamiliarityCritical ThinkingRemote Work Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims EvaluationCoverage AssessmentLiability DeterminationSettlement NegotiationDocumentation Accuracy

Soft Skills

Proficient CommunicationProblem-SolvingTime Management

Tools & Technologies

Claims SystemEstimate ToolsSettlement Platforms

Certifications & Qualifications

Adjuster LicenseAppraiser License

Industry Keywords

Automobile AccidentsLitigation InvolvementThird-Party Casualty ClaimsCustomer ServiceClaims Process

About the role

Key responsibilities & impact

Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury with attorney or litigation involvement
Assess coverage, liability, and damages
Provide customer service throughout the claims process
Communicate with customers and attorneys through voice calls, email, and text messages
Use platforms and tools to negotiate fair and timely injury settlements
Perform detailed damage reviews and interpret policies to determine coverage
Keep customers updated on claim progress using their preferred communication method
Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants
Apply legal and business-standard methodologies and negotiation tactics for challenging and complex situations
Use estimate tools, job aids, and settlement platforms
Complete timely and accurate documentation in the claims system
Protect the company financially by executing policies according to policy agreements

Requirements

What you’ll need

Must reside in the Eastern or Central time zones
Must reside in the United States
3+ years of moderate/complex bodily injury claim handling experience
Prior represented or litigation third-party casualty claim handling experience preferred
New York, New Jersey, or Pennsylvania bodily injury claims experience preferred
Proficient communication skills, especially over the phone
Ability to work independently and remotely while managing time efficiently
Familiarity with insurance policies, coverage, and liability determination
Strong critical thinking and problem-solving skills
Knowledge of tools and platforms for claims evaluation
Must provide a dedicated private home office free from distractions
Minimum internet bandwidth of 50 MB download/5 MB upload
Must have appropriate work surface and seating
Must submit to a background investigation
Adjuster and/or appraiser license may be required within 60 days of hire, if applicable
Active insurance license holders must terminate existing appointments and cannot hold outside appointments during employment
Applicants with a resident producer license must surrender it when instructed
Allstate generally does not sponsor individuals for employment-based visas for this position

Benefits

Comp & perks

Benefits package from Day 1 of employment
Time off policy supporting work/life balance
Healthcare
Retirement plan, including 401K/pension
Education reimbursement
Initial and ongoing training
Career advancement and continuous development support
Technology bundle including laptop, monitors, headset, keyboard, and mouse
Connectivity reimbursement of $80 per month
Permanent remote home-based work
$1,000 Licensing Sign-on Bonus may be available for applicable active licenses