Bodily Injury Adjuster – Represented, Complex/Severe

Allstate

. Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury on complex/severe claims .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $56,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling complex and severe casualty claims, including assessing coverage, liability, and damages while providing exceptional customer service. Proficient in negotiating settlements and utilizing innovative tools for claims evaluation.

Highest-signal resume keywords

Casualty Claims HandlingNegotiation SkillsInsurance Policy KnowledgeCritical ThinkingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims EvaluationLiability DeterminationDamage ReviewSettlement NegotiationPolicy InterpretationDocumentation ManagementTime ManagementRemote Work ProficiencyProblem-SolvingInnovative Tools Usage

Soft Skills

Customer ServiceIndependent WorkAdaptabilityAttention to DetailEffective Communication

Tools & Technologies

Claims SystemEstimate ToolsSettlement PlatformsJob AidsVirtual Learning Platforms

Certifications & Qualifications

Adjuster LicenseAppraiser License

Industry Keywords

Automobile ClaimsProperty DamageBodily InjuryComplex ClaimsInsurance Industry Standards

About the role

Key responsibilities & impact

Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury on complex/severe claims
Assess coverage, liability, and damages
Provide exceptional customer service throughout the claims process
Communicate with customers and attorneys through voice calls, email, and text messages
Use innovative platforms and tools to evaluate claims
Negotiate fair injury settlements with all parties involved
Perform detailed damage reviews and interpret policies to determine coverage
Communicate with customers by phone, email, and video chat
Keep customers updated on claim progress and accommodate communication preferences
Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants
Apply legal and business-standard methodologies and handle challenging, complex negotiations
Use estimate tools, job aids, and settlement platforms
Execute policies according to policy agreements
Maintain clear, timely, and accurate claim documentation in the claims system

Requirements

What you’ll need

3+ years of Casualty Represented complex/severe claim handling experience
Proficient communication skills, especially over the phone
Ability to work independently and remotely while managing time efficiently
Familiarity with insurance policies, coverage, and liability determination
Strong critical thinking and problem-solving skills
Knowledge of innovative tools and platforms for claims evaluation
Ability to attend required training sessions and actively participate in virtual learning activities
Ability to successfully complete the training program
Must obtain an adjuster and/or appraiser license within 60 days of hire if applicable
Active insurance license holders must terminate all existing appointments and cannot hold outside appointments during employment
Resident producer license holders must surrender that license when instructed
Must submit to a background investigation
Not available to California, Alaska, Hawaii, Washington, or Puerto Rico residents
Dedicated, private workspace free from distractions with appropriate desk and seating
Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Generally, Allstate does not sponsor individuals for employment-based visas for this position

Benefits

Comp & perks

Benefits package from Day 1 of employment
Time off and a time off policy supporting work/life balance
Healthcare
Retirement benefits, including 401K/pension
Education reimbursement
Initial and ongoing training
Competitive pay
Career advancement and continuous development support
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement to help offset internet costs