Bodily Injury Adjuster – Represented/Litigation, Complex/Severe

Allstate

. Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury with attorney/litigation involvement .

Posted 10/2/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $56,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in casualty claim handling, including coverage assessment, liability determination, and negotiation of settlements. Proficient in utilizing innovative tools for claims evaluation while providing exceptional customer service throughout the claims process.

Highest-signal resume keywords

Casualty Claim HandlingNegotiation SkillsInsurance Policy KnowledgeCritical ThinkingRemote Work Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims EvaluationLiability DeterminationDamage AssessmentSettlement NegotiationClaims Documentation

Soft Skills

Proficient CommunicationProblem-SolvingTime Management

Tools & Technologies

Claims SystemEstimate ToolsSettlement Platforms

Certifications & Qualifications

Adjuster LicenseAppraiser License

Industry Keywords

Automobile AccidentsLitigation InvolvementCustomer ServiceThird-Party ClaimsCalifornia Casualty Claims

About the role

Key responsibilities & impact

Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury with attorney/litigation involvement
Assess coverage, liability, and damages
Provide customer service throughout the claims process
Communicate with customers and attorneys via voice calls, email, and text messages
Negotiate fair injury settlements with all involved parties
Perform detailed damage reviews and interpret policies to determine coverage
Use phone, email, and video chat to support customers and provide claim updates
Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants
Apply legal and business-standard methodologies and negotiation tactics in challenging, complex situations
Use estimate tools, job aids, and settlement platforms
Document claim activity accurately and timely in the claims system
Protect company finances by following policy agreements

Requirements

What you’ll need

3+ years of Casualty Represented or Litigation third-party claim handling experience required
California and/or Northwest or Southwest States Casualty Claim handling experience preferred
Proficient communication skills, especially over the phone
Ability to work independently and remotely while managing time efficiently
Familiarity with insurance policies, coverage, and liability determination
Strong critical thinking and problem-solving skills
Knowledge of innovative tools and platforms for claims evaluation
Candidates in the Pacific time zone preferred; Mountain and Central time zone candidates considered if willing to work 8 am–4:30 pm PST or 9 am–5:30 pm PST
Position unavailable to Alaska, Hawaii, Washington, or Puerto Rico residents
Successful background investigation required
Allstate generally does not sponsor individuals for employment-based visas for this position
Dedicated, private workspace free from distractions with appropriate desk and seating
Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Adjuster and/or appraiser license may be required within 60 days of hire, if applicable

Benefits

Comp & perks

Benefits package from Day 1 of employment
Time off
Healthcare
Retirement benefits, including 401K/pension
Education reimbursement
Flexible scheduling and time-off policy supporting work/life balance
Initial and ongoing training
Career advancement and continuous development support
Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement to offset internet costs