Bodily Injury Adjuster – Represented, Moderate/Complex

Allstate

. Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury with attorney/litigation involvement .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $56,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling moderate to complex bodily injury claims, including coverage assessment, liability determination, and negotiation of settlements. Proficient in utilizing claims evaluation tools and maintaining accurate documentation while providing exceptional customer service.

Highest-signal resume keywords

Bodily Injury Claim HandlingCoverage AssessmentNegotiation SkillsCritical ThinkingClaims Evaluation Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims DocumentationLiability DeterminationDamage ReviewPolicy InterpretationSettlement Negotiation

Soft Skills

Proficient Communication SkillsProblem-Solving SkillsTime ManagementIndependent Work

Tools & Technologies

Claims SystemEstimate ToolsSettlement Platforms

Certifications & Qualifications

Adjuster LicenseAppraiser License

Industry Keywords

Casualty ClaimsInsurance PoliciesThird-Party ClaimsClaims ProcessCustomer Service

About the role

Key responsibilities & impact

Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury with attorney/litigation involvement
Assess coverage, liability, and damages
Provide customer service throughout the claims process
Communicate with customers and attorneys through voice calls, email, text messages, and sometimes video chat
Negotiate fair and timely injury settlements with customers, vendors, third-party carriers, and claimants
Independently investigate casualty claims through detailed damage reviews and policy interpretation
Evaluate claims settlements using legal and business standard methodologies
Use estimate tools, job aids, and settlement platforms
Apply critical thinking to challenging and complex claims
Execute policies according to policy agreements
Maintain clear, timely, and accurate claim documentation in the claims system

Requirements

What you’ll need

Candidates must reside in the Eastern or Central time zones
Must reside in the United States
3+ years of moderate/complex bodily injury claim handling experience
Prior represented third-party casualty claim handling experience preferred
Maryland, Virginia, West Virginia, Delaware, or Washington DC bodily injury claims experience preferred
Proficient communication skills, especially over the phone
Ability to work independently and remotely while managing time efficiently
Familiarity with insurance policies, coverage, and liability determination
Strong critical thinking and problem-solving skills
Knowledge of tools and platforms for claims evaluation
Home office with a dedicated, private workspace free from distractions
Minimum internet bandwidth of 50 MB download/5 MB upload
Appropriate work surface and seating
Must submit to a background investigation
An adjuster and/or appraiser license may be required within 60 days of hire depending on office/area
Applicants with active insurance licenses must terminate existing appointments and cannot hold outside appointments during employment
Allstate generally does not sponsor individuals for employment-based visas

Benefits

Comp & perks

Technology bundle including laptop, monitors, headset, keyboard, and mouse
$80 per month connectivity reimbursement
Benefits package from Day 1, including time off, healthcare, and retirement
401(k)/pension
Education reimbursement
Flexible scheduling
Time off policy supporting work/life balance
Initial and ongoing training
Career advancement and continuous development support
Potential $1,000 Licensing Sign-on Bonus for eligible applicants with applicable active licenses