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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing property insurance claims from inspection to resolution, with strong skills in evaluating damages, preparing detailed repair estimates, and negotiating settlements. Proficient in utilizing virtual inspection technologies and ensuring compliance with regulatory standards.
Highest-signal resume keywords
Property Insurance Claims ManagementXactimate Estimate WritingNegotiation SkillsResidential Construction KnowledgeDrone Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims EvaluationDamage AssessmentRepair Estimate PreparationPolicy InterpretationConflict Resolution
Soft Skills
Customer ServiceAnalytical SkillsOrganizational SkillsTime ManagementCommunication Skills
Tools & Technologies
Virtual Inspection TechnologyEmerging Claim TechnologiesMobile TechnologyDrone Technology
Certifications & Qualifications
Adjuster LicenseFAA Part 107 Remote Pilot Certification
Industry Keywords
Homeowner Property ClaimsCatastrophe ResponseRegulatory ComplianceLarge-Loss Property ClaimsConstruction Methods
About the role
Key responsibilities & impact- Investigate and confirm facts of loss for advanced homeowner property claims
- Determine coverage, evaluate damages, and adjust and negotiate claims within authority limits
- Create, review, and audit comprehensive repair estimates for first-party homeowner claims
- Inspect residential properties damaged by wind, hail, water, fire, lightning, and other catastrophic events
- Investigate losses, evaluate policy coverage, document damages, and prepare repair estimates
- Work directly with customers through the claim resolution process
- Use virtual inspection and collaboration technology when field inspections are not possible
- Manage claims from initial inspection through final resolution
- Interpret policy language and apply coverage across homeowner products
- Evaluate settlement alternatives while ensuring regulatory compliance and fair claims practices
- Negotiate settlements, issue payments within authority guidelines, and document claim activity
- Build relationships with customers, contractors, agents, and internal business partners
- Manage claim inventory and prioritize work during catastrophe response events
- Utilize inspection technology and emerging tools to support claim investigations and customer service
- Complete virtual claim responsibilities, including supplements and reconciliations, between deployments
Requirements
What you’ll need- Experience handling property insurance claims from inspection through final resolution
- Knowledge of residential construction methods, repair practices, and property damage assessment
- Experience interpreting insurance policies and applying coverage provisions
- Familiarity with Xactimate, including estimate writing, sketching, and claim documentation
- Experience preparing detailed repair estimates, including complex or large-loss property claims
- Farm property claims experience preferred
- Ability to evaluate damages and develop estimates exceeding $150,000 when applicable
- Experience managing complex claim files and challenging claim scenarios
- Strong negotiation, customer service, and conflict-resolution skills
- Excellent verbal and written communication skills
- Strong analytical, organizational, and time-management skills
- Ability to work independently in a fast-paced catastrophe environment
- Comfort using mobile technology, virtual inspection tools, and emerging claim technologies
- Experience with drone technology or willingness to obtain drone certification and use drone-assisted inspections
- Valid driver's license and willingness to travel
- Ability and willingness to travel extensively, up to 90%, including overnight travel and extended catastrophe deployments throughout the United States
- Availability to work weekends, holidays, extended hours, and varying schedules during catastrophe events
- Ability to safely carry and use a 50-pound ladder and access roofs with up to a 6/12 pitch on one- and two-story structures
- Ability to safely inspect residential and commercial properties, including damaged structures
- Ability to work outdoors in varying weather conditions and catastrophe-affected environments
- Ability to obtain and maintain an adjuster license and FAA Part 107 Remote Pilot (Drone) certification within 60 days of hire if required
- Minimum internet speed of 50 Mbps download and 5 Mbps upload
- Dedicated, private home workspace with appropriate desk and seating
- Authorization to work in the United States; visa sponsorship is not provided
Benefits
Comp & perks- Laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for eligible work-from-home employees
- Training, testing support, and guidance for adjuster licensing and FAA Part 107 Remote Pilot certification
- Provisional four-day weekend following four consecutive weeks of deployment, based on operational needs
