Catastrophe Inside Adjuster

Allstate

. Investigate, negotiate, and settle moderately complex and occasionally complex homeowner contents claims involving fire, water, or theft .

Posted 11/3/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $56,000 - $104,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in handling property insurance claims, particularly for Fire, Water, and Theft, with a strong focus on customer service and effective communication. Proficient in using estimating software like Xactimate and conducting thorough damage analysis to ensure accurate claims processing.

Highest-signal resume keywords

Property Insurance Claims HandlingFire, Water, And Theft Claims ExpertiseXactimate Estimating Software ProficiencyStrong Customer Service SkillsEnd-To-End Claims Process Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Damage AnalysisClaims Settlement NegotiationLoss Coverage DeterminationPolicy Application InvestigationEstimate WritingSupplement ManagementVirtual CollaborationData And Analytics UtilizationAdjuster LicenseBilingual Skills

Soft Skills

Empathetic CommunicationIndependent WorkTime Management

Tools & Technologies

XactimateVideo TechnologyVirtual Resources

Certifications & Qualifications

Adjuster LicenseAppraiser License

Industry Keywords

Homeowner Contents ClaimsAdditional Living Expenses (ALE)Dwelling CoveragesPilot AdjustersProperty Restoration

About the role

Key responsibilities & impact

Investigate, negotiate, and settle moderately complex and occasionally complex homeowner contents claims involving fire, water, or theft
Handle claims requiring alternative housing during property restoration
Handle claims virtually from home using technology tools and virtual resources
Conduct thorough damage analysis and evaluate damages
Determine loss coverage and authorize payments
Handle escalated claims involving contents, structure supplements, and/or additional living expense (ALE) damages
Conduct coverage investigations to ensure correct policy application
Collaborate virtually with onsite vendors via video technology to assess damages and prepare contents estimates
Provide empathetic, customer-focused communication throughout the claims process
Negotiate settlements in accordance with company standards
Coordinate with structure adjusters for comprehensive claim handling
Use data and analytics to support decision-making
Work occasional weekends and extended hours based on volume and event activity

Requirements

What you’ll need

High School Diploma/GED
5+ years of property insurance claims handling experience
2+ years of experience specifically related to Fire, Water, and Theft claims for Contents and Additional Living Expenses (ALE)
Strong knowledge of all dwelling coverages, including UPP and ALE
Ability to handle end-to-end claim processes, including writing estimates, managing supplements, and finalizing claims
Familiarity with Pilot adjusters and their workflow
Experience using Xactimate or similar estimating software for complex contents estimating
Ability to work Central Standard Time hours
Ability to work some weekends and extended hours as needed
Strong customer service skills with excellent written and verbal communication
Ability to work independently from a home environment
Access to a modem and internet connection
Dedicated, distraction-free workspace in the home
Reliable internet with minimum speeds of 50 MBPS download and 5 MBPS upload
Authorization to work in the United States; visa sponsorship is not available
Adjuster and/or appraiser license may be required within 60 days of hire, if applicable to the office/area
Bilingual skills and/or prior military experience are a plus

Benefits

Comp & perks

All licensing costs covered
One month of fully paid training plus up to an additional month of on-the-job training
Ongoing training opportunities for career growth
Ongoing support, mentoring and coaching
$1,000 Licensing Sign-On Bonus for eligible candidates with applicable active licenses
Internet reimbursement for remote employees
Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement
Equal employment opportunity protections
Work-from-home arrangement