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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in property damage assessment, claims settlement, and effective communication with stakeholders. Proficient in managing complex claims and utilizing Xactimate for accurate estimates and documentation.
Highest-signal resume keywords
Xactimate ProficiencyComplex Property Claims ManagementProperty Estimating and Damage AssessmentClear Communication SkillsStrong Organization and Time Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property Damage InspectionClaims Settlement PracticesCoverage InvestigationDetailed EstimatingVirtual Property InspectionsDocumentation of Claim DecisionsHigh-Volume Claim ManagementComplex Structural Loss HandlingXactAnalysisClaimsXperience Video Collaboration
Soft Skills
Direct Decision-MakingConcise CommunicationAdaptability to New Technologies
Tools & Technologies
XactimateXactAnalysisClaimsXperience Video Collaboration
Certifications & Qualifications
Level III Xactimate CertificationAdjuster LicenseAppraiser License
Industry Keywords
Property ClaimsWind and Hail ClaimsWater Loss ClaimsHigh-Volume Claims InventoryContractor Collaboration
About the role
Key responsibilities & impact- Virtually inspect property damage
- Investigate coverage
- Prepare detailed estimates in Xactimate
- Settle claims promptly and accurately
- Interface with customers, contractors, and vendors through Xactimate, XactAnalysis, ClaimsXperience Video Collaboration, phone, email, and text messaging
- Handle wind and hail claims, with occasional water losses
- Handle complex structural losses involving multiple rooms and trades
- Manage a high-volume, fast-paced claim inventory
- Document claim decisions and communicate resolutions and next steps to customers
- Perform other related duties as assigned
Requirements
What you’ll need- Strong organization and time management skills
- Willingness to adopt new technologies
- Direct and decisive decision-making ability
- Clear and concise communication skills
- Professional home office environment that is distraction-free with reliable internet
- Level III Xactimate certification preferred, or equivalent advanced proficiency and experience using Xactimate
- Demonstrated experience handling complex and/or large-loss property claims
- Strong knowledge of property estimating, damage assessment, coverage investigation, and claim settlement practices
- Ability to independently manage complex property claims with minimal training or ramp-up
- Experience with virtual property inspections and evaluating photographs, videos, measurements, contractor documentation, and other inspection information remotely
- Experience working with contractors, vendors, mitigation professionals, and other parties involved in complex property claims
- Ability to manage a high-volume or complex claim inventory while maintaining timely and accurate documentation and customer communication
- Strong written and verbal communication skills
- Monday–Friday availability with rotational weekend duty
- Ability to work an 8-hour workday during business hours; CAT hours may be 7 a.m.–7 p.m. Central
- Adjuster and/or appraiser license may be required by office/area; if applicable, must be obtained within 60 days of hire
- Minimum internet speeds of 50 Mbps download and 5 Mbps upload
- Ability to pass a background investigation
- Ability to work in the United States; Allstate generally does not sponsor employment-based visas
Benefits
Comp & perks- Fully remote work from a professional home office
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for employees eligible to work from home
- Dedicated private workspace with reliable internet requirements
- Opportunity for professional growth and skills development
- Meaningful work supporting customers and communities
