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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in reviewing insurance policies, investigating automobile claims, and determining coverage and liability. Strong commitment to customer service and collaboration with various stakeholders in the insurance process.
Highest-signal resume keywords
Auto Adjuster ExperienceUnderstanding Insurance PoliciesCustomer Service ExperienceCIP Designation EnrollmentFluency in Other Languages
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reviewing Insurance PoliciesInvestigating Automobile ClaimsDetermining CoverageSettling ClaimsInterpreting Policies
Soft Skills
Outstanding Customer ServiceCollaboration
Tools & Technologies
Computer LiteracyKeyboard Skills
Certifications & Qualifications
CIP Designation
Industry Keywords
Automobile ClaimsLiabilityInsurance PoliciesService SuppliersLaw Enforcement
About the role
Key responsibilities & impact- Review insurance policies and coverages
- Investigate complex automobile claims, including impaired, unlisted operator, or non-drivable claims
- Determine coverage and liability
- Settle claims in accordance with organizational policies and practices
- Collaborate with customers, service suppliers such as towing and repair shops, other insurance companies, and law enforcement
Requirements
What you’ll need- Minimum high school education or equivalent
- 3–5 years of customer service experience
- Previous auto adjuster experience preferred
- Knowledge of understanding and interpreting policies
- Commitment to providing outstanding customer service
- Proficient keyboard skills and computer literacy
- Enrolled in or willing to enroll in CIP designation
- Fluency in other languages is a strong asset
Benefits
Comp & perks- Fully remote work arrangement
- Monday to Friday, 8:30am to 4:30pm schedule (subject to department needs)
- Opportunity for professional growth and skill development
- Opportunity to support causes that matter to employees
- Opportunity to shape the future of protection as part of a winning team