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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating automobile accidents, determining coverage and liability, and negotiating claims. Possesses a foundational understanding of insurance policies and customer service skills to effectively address client needs.
Highest-signal resume keywords
Claims InvestigationCoverage DeterminationLiability AssessmentCustomer Service SkillsInsurance Policy Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AdjustmentFact ConfirmationDamage AssessmentSubrogation HandlingFraud Detection
Soft Skills
CommunicationProblem-SolvingAttention to Detail
Tools & Technologies
Company SystemsInsurance Technology
Certifications & Qualifications
Resident Producer License
Industry Keywords
Insurance IndustryAutomobile AccidentsLiabilityCoverageProperty Damage
About the role
Key responsibilities & impact- Investigate and confirm facts of loss for automobile accidents
- Determine coverage, liability, and damages
- Adjust and negotiate claims within authority
- Handle basic investigations regarding coverage, liability, and damages
- Identify customer needs and address them using appropriate customer service skills
- Apply a basic understanding of company systems and technology
- Partner to determine subrogation or fraud potential and appropriate handling
- Develop a basic understanding of company insurance policies, the insurance industry, and organizational relationships
- Recognize and identify vehicle body parts and potential property damage
- No supervisory duties
Requirements
What you’ll need- Must reside in PST/MST/CST time zones
- Must be available to work Monday through Friday, 8am to 5pm Pacific Time Zone hours
- Candidates must possess authorization to work in the United States
- Employer does not sponsor individuals for work visas
- Must terminate all existing insurance appointments before onboarding if currently holding an active insurance license
- Must not hold outside insurance appointments during employment
- Applicants with a resident producer license must surrender it when instructed by the licensing team
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
- Dedicated, private workspace free from distractions when working from home
- Appropriate desk and seating for the home workspace
Benefits
Comp & perks- Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for employees eligible to work from home
- Hands-on learning and support in a trainee role
- Incentive pay (commission, bonus, etc.), if applicable