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About the role
Key responsibilities & impact- Handle complex first party injury claims
- Interpret insurance policy wording, determine policy coverages and set reserves on Accident Benefit claims
- Investigate, negotiate and settle accident benefits claims of moderate to high complexity by telephone, in person and/or by written correspondence
- Comply with best practices set out in Allstate policies and procedures
- Adhere to legislative and regulatory requirements
- Ensure files are thoroughly documented
- Settle claims within personal authority and follow company guidelines on claims exceeding personal authority
- Set and define customer service expectations
- Take ownership and accountability to solve customer problems
- Communicate and interact with claimants, vendors, medical professionals and lawyers in a professional manner
- Work collaboratively with a team of Accident Benefit Adjusters and Claims Assistants
Requirements
What you’ll need- Experience within Accident Benefits, Bodily Injury, Property claims, Underwriting and Sales
- Completion of CIP designation or desire to pursue
- Strong time management and organizational skills
- Ability to work in a fast-paced environment
- Strong critical thinking skills to identify strengths and weaknesses of claim
- Strong written and verbal communication skills with a commitment to providing outstanding customer service
- Ability to work independently and as part of a collaborative team environment
Benefits
Comp & perks- Flexible Work Arrangements
- 7% employer match on contributions to our RRSP program
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back