Claims Resolution Adjuster

Allstate

. Investigate automobile accidents involving bodily injury .

Posted 10/30/2026full-timeRemote • Arizona • United StatesJuniorMid-Level💰 $21 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in investigating and negotiating casualty bodily injury claims, with strong communication skills tailored to customer preferences. Proficient in critical thinking and problem-solving to evaluate claims accurately and maintain compliance with insurance policies.

Highest-signal resume keywords

Claims Investigation ExperienceNegotiation SkillsCritical ThinkingCustomer Service SkillsActive Insurance License

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims DocumentationLiability InvestigationCoverage AssessmentProperty Damage CoverageMethod of InspectionSettlement NegotiationClaims System ManagementEstimating Tools UsageClaims Process EvaluationBodily Injury Claims Handling

Soft Skills

Strong Phone CommunicationRapport BuildingProblem-Solving Skills

Tools & Technologies

Settlement PlatformsJob AidsOnline Meeting Tools

Certifications & Qualifications

Adjuster LicenseAppraiser License

Industry Keywords

Casualty ClaimsInsurance ClaimsClaims ProcessBodily InjuryCoverage Investigation

About the role

Key responsibilities & impact

Investigate automobile accidents involving bodily injury
Assess coverage, liability, and damages
Provide customer service throughout the claims process
Communicate with customers through voice calls, email, text messages, and sometimes video chat
Investigate casualty claims through detailed damage reviews and policy interpretation
Tailor claim handling to customers' communication preferences and provide claim progress updates
Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants
Use estimating tools, job aids, and settlement platforms
Apply critical thinking to challenging and complex claims
Follow applicable policies and maintain clear records in the claims system
Complete timely and accurate claim documentation
Participate in online meetings and training sessions with camera on
Perform other related duties as assigned

Requirements

What you’ll need

Candidates must reside in the Pacific or Mountain time zones
This position is not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico
2+ years of claims experience, specifically with casualty bodily injury claims
Claims investigation and negotiation experience preferred
Experience with liability investigations, coverage investigations, property damage coverage, method of inspection, rental, and liability resolution preferred
Strong phone communication skills, with the ability to build rapport and assess claims accurately
Strong critical thinking and problem-solving skills, with the ability to evaluate and negotiate injury claims successfully
Dedicated private workspace free from distractions
Minimum internet bandwidth of 50 MB down/5 MB up
Appropriate work surface and seating
May be required to obtain an adjuster and/or appraiser license as a condition of employment
If licensing is required, completion of an additional Department of Insurance background check and licensing within 60 days of hire
Active insurance license holders must terminate all existing appointments before onboarding and may not hold outside appointments during employment
Background investigation required
Allstate generally does not sponsor individuals for employment-based visas for this position

Benefits

Comp & perks

Day 1 benefits, including time off, healthcare, retirement, and more
Competitive pay
Support for ongoing development and career advancement
Time off programs and resources that support work/life balance
Initial and ongoing training
401(k)/pension
Education reimbursement
Technology bundle including laptop, monitors, headset, keyboard, and mouse
$80 per month connectivity reimbursement
Potential $1,000 Licensing Sign-On Bonus for candidates with the active license(s) required for this role