Claims Resolution Adjuster II

Allstate

. Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury .

Posted 10/30/2026full-timeRemote • Arizona • United StatesJuniorMid-Level💰 $51,500 - $78,575 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims adjusting, including liability determination, negotiation, and customer communication. Proficient in critical thinking and problem-solving to effectively resolve complex claims while maintaining accurate documentation.

Highest-signal resume keywords

Claims Adjusting ExperienceLiability InvestigationNegotiation SkillsCritical ThinkingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationLiability ResolutionProperty Damage CoverageMethod Of InspectionClaim Documentation

Soft Skills

Strong Phone CommunicationBuilding RapportProblem-Solving

Tools & Technologies

Estimating ToolsSettlement Platforms

Certifications & Qualifications

Licensing Requirements

Industry Keywords

Automobile AccidentsClaims ProcessCoverage AssessmentDamage Reviews

About the role

Key responsibilities & impact

Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury
Assess coverage, liability, and damages
Provide customer service throughout the claims process
Communicate with customers through voice calls, email, text messages, and sometimes video chat
Negotiate fair injury settlements with customers, vendors, third-party carriers, and claimants
Perform detailed damage reviews and interpret policies to determine coverage
Tailor claim handling to customer communication preferences and provide claim progress updates
Apply tactics for challenging and complex situations
Use estimating tools, job aids, and settlement platforms
Apply critical thinking to resolve claims
Follow applicable policies and maintain clear records in the claims system
Complete timely and accurate claim documentation
Work an 8-hour Monday-Friday shift from 8:00am to 4:30pm, with potential Saturday duty rotation

Requirements

What you’ll need

2+ years of claims adjusting experience determining liability
Claims investigation and negotiation experience preferred
Experience with liability investigations, coverage investigations, property damage coverage, method of inspection, rental, and liability resolution preferred
Strong phone communication skills, with the ability to build rapport and assess claims accurately
Strong critical thinking and problem-solving skills, with the ability to evaluate and negotiate injury claims successfully
Candidates must reside in the Pacific or Mountain time zones
Position is not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico
Dedicated private workspace free from distractions
Minimum internet bandwidth of 50 MB down/5 MB up
Appropriate work surface and seating
Regular, predictable attendance
Ability to comply with licensing requirements if required, including completion within 60 days of hire
Background investigation required
Must terminate existing insurance appointments and not hold outside appointments during employment if currently licensed
Employees are expected to be on camera and actively participate during online meetings and training sessions

Benefits

Comp & perks

Day 1 benefits, including time off, healthcare, retirement, and more
Competitive pay
Support for ongoing development and career advancement
Time off programs and resources that support work/life balance
Initial and ongoing training
401(k)/pension
Education reimbursement
Technology bundle including laptop, monitors, headset, keyboard, and mouse
Connectivity reimbursement of $80 per month
Potential $1,000 Licensing Sign-On Bonus for eligible candidates with required active licenses