Complex/Severe Litigation Adjuster

Allstate

. Investigate automobile accidents involving single or multiple vehicles with property damage and/or bodily injury and attorney/litigation involvement .

Posted 9/28/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $65,600 - $110,075 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex Bodily Injury claims, including negotiation and assessment of liability and damages, while utilizing innovative tools for claims evaluation. Proficient in communication and customer service throughout the claims process, ensuring timely and accurate documentation.

Highest-signal resume keywords

Florida 6-20 All Lines Adjuster LicenseBodily Injury Claim HandlingNegotiation SkillsClaims Evaluation ToolsFlorida Tort Reform Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims DocumentationLiability DeterminationCoverage AssessmentComplex NegotiationCritical ThinkingProblem-SolvingCustomer ServiceIndependent WorkTime ManagementInsurance Policy Familiarity

Soft Skills

Proficient CommunicationCustomer InteractionAdaptability

Tools & Technologies

Claims Evaluation PlatformsEstimate ToolsSettlement Platforms

Certifications & Qualifications

Florida 6-20 All Lines Adjuster License

Industry Keywords

Bodily Injury ClaimsTort ReformInsurance IndustryLitigation InvolvementClaims Process

About the role

Key responsibilities & impact

Investigate automobile accidents involving single or multiple vehicles with property damage and/or bodily injury and attorney/litigation involvement
Assess coverage, liability, and damages
Provide customer service throughout the claims process
Communicate with customers and attorneys through voice calls, email, and text messages
Use innovative platforms and tools to evaluate claims
Negotiate fair injury settlements with customers, vendors, third-party carriers, and claimants
Review damage details and interpret policies to determine coverage
Use customer-preferred communication methods and provide claim progress updates
Apply legal and business-standard methodologies when evaluating and negotiating settlements
Handle challenging and complex negotiations
Use estimate tools, job aids, and settlement platforms
Complete timely and accurate claim documentation in the claims system
Protect the company financially by executing policies according to policy agreements

Requirements

What you’ll need

5+ years of Florida Represented 3rd party Bodily Injury claim handling experience
Experience managing severe, complex, and litigated Bodily Injury claims
Knowledge of Florida tort reform
Florida 6-20 All Lines Adjuster License (Property & Casualty)
Proficient communication skills, especially over the phone
Ability to work independently and remotely while managing time efficiently
Familiarity with insurance policies, coverage, and liability determination
Strong critical thinking and problem-solving skills
Knowledge of innovative tools and platforms for claims evaluation
Dedicated, private home office workspace free from distractions
Minimum internet bandwidth of 50 MB down/5 MB up
Appropriate work surface and seating
Background investigation required
Must be located in the United States
Active insurance license holders must terminate existing appointments and may not hold outside appointments during employment
Individuals with a resident producer license must surrender it when instructed
Allstate generally does not sponsor individuals for employment-based visas

Benefits

Comp & perks

$1,000 Licensing Sign-on Bonus may be available for applicable active licenses
Benefits package from Day 1, including time off, healthcare, and retirement
Competitive pay
Support for continuous development and career advancement
Flexible scheduling
Time off policy supporting work/life balance
Initial and ongoing training
401(k)/pension
Education reimbursement
Programs to help balance work with the rest of your life
Technology bundle including laptop, monitors, headset, keyboard, and mouse
$80 per month connectivity reimbursement
Permanent remote home-based work