Complex/Severe Litigation Adjuster

Allstate

. Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury with attorney/litigation involvement .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $56,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex Bodily Injury claims, including negotiation and assessment of coverage and liability. Proficient in utilizing claims evaluation tools and maintaining accurate documentation while providing exceptional customer service.

Highest-signal resume keywords

Bodily Injury Claims ManagementNegotiation SkillsClaims Evaluation ToolsInsurance Policy KnowledgeCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims AssessmentLiability DeterminationRisk AnalysisGross Tort Value KnowledgeClaims Documentation

Soft Skills

Proficient CommunicationProblem-SolvingTime ManagementIndependent Work

Tools & Technologies

NextGenMitchell Decision PointCasualty Center

Certifications & Qualifications

Adjuster LicenseAppraiser License

Industry Keywords

Automobile AccidentsClaims ProcessSettlement NegotiationTexasKansasMissouriWyoming

About the role

Key responsibilities & impact

Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury with attorney/litigation involvement
Assess coverage, liability, and damages
Provide customer service throughout the claims process
Communicate with customers and attorneys via phone, email, and text messages
Negotiate fair injury settlements with customers, vendors, third-party carriers, and claimants
Conduct detailed reviews of damage and interpret policies to determine coverage
Evaluate and negotiate claims settlements in accordance with legal and business standards
Handle challenging and complex negotiation situations
Use estimate tools, job aids, and settlement platforms
Execute policies according to policy agreements
Maintain clear, timely, and accurate claim documentation in the claims system
Manage claims primarily in Texas, Kansas, Missouri, and/or Wyoming

Requirements

What you’ll need

3+ years of experience handling represented third-party Bodily Injury claims
Experience managing severe, complex, and litigated Bodily Injury claims
Experience handling claims in Texas, Kansas, Missouri, and/or Wyoming
Extensive knowledge of Gross Tort Value and Risk Analysis, a plus
Experience using NextGen, Mitchell Decision Point, and Casualty Center, a plus
Proficient communication skills, especially over the phone
Ability to work independently and remotely while managing time efficiently
Familiarity with insurance policies, coverage, and liability determination
Strong critical thinking and problem-solving skills
Knowledge of innovative tools and platforms for claims evaluation
Home office in the United States; not available to residents of California, Washington, Alaska, Hawaii, or Puerto Rico
Dedicated private home workspace free from distractions
Minimum internet bandwidth of 50 MB down/5 MB up
Appropriate work surface and seating
Must submit to a background investigation
Adjuster and/or appraiser license may be required within 60 days of hire, if applicable
Active insurance license holders must terminate existing appointments and cannot hold outside appointments during employment
Resident producer license holders must surrender that license when instructed
Allstate generally does not sponsor individuals for employment-based visas for this position

Benefits

Comp & perks

Connectivity reimbursement of $80 per month
Technology bundle including laptop, monitors, headset, keyboard, and mouse
Time off policy
Healthcare benefits
401K/pension
Education reimbursement
Initial and ongoing training
Career advancement and continuous development support
Flexible scheduling
$1000 Licensing Sign on Bonus eligibility for candidates with applicable active licenses