Complex/Severe Litigation Adjuster

Allstate

. Investigate automobile accidents involving single or multiple vehicles with property damage and/or bodily injury involving attorneys or litigation .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $56,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling complex and litigated Bodily Injury claims while effectively communicating with customers and attorneys. Proficient in applying claims-handling methodologies and utilizing innovative tools for claims evaluation.

Highest-signal resume keywords

Bodily Injury Claims ManagementClaims DocumentationNegotiation SkillsInsurance Policy KnowledgeRemote Work Efficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims HandlingCoverage AssessmentLiability DeterminationCritical ThinkingProblem Solving

Soft Skills

Proficient CommunicationTime Management

Tools & Technologies

NextGenMitchell Decision PointCasualty CenterClaims Systems

Certifications & Qualifications

Adjuster LicenseAppraiser License

Industry Keywords

Automobile AccidentsLitigationSettlement NegotiationClaims EvaluationTexas Insurance Claims

About the role

Key responsibilities & impact

Investigate automobile accidents involving single or multiple vehicles with property damage and/or bodily injury involving attorneys or litigation
Assess coverage, liability, and damages
Provide customer and attorney communication through voice calls, email, text messages, and sometimes video chat
Negotiate fair injury settlements with customers, vendors, third-party carriers, and claimants
Handle severe, complex, and litigated bodily injury claims
Review damage details and interpret policies to determine coverage
Maintain customer updates and provide preferred communication methods
Apply legal and business-standard claims-handling methodologies
Use estimate tools, job aids, settlement platforms, NextGen, Mitchell Decision Point, Casualty Center, and claims systems
Complete timely and accurate claims documentation
Protect the company financially by executing policies according to policy agreements

Requirements

What you’ll need

3+ years of experience handling represented third-party Bodily Injury claims
Experience managing severe, complex, and litigated Bodily Injury claims
Experience handling claims in Texas, Oregon, Iowa and/or Nebraska
Proficient communication skills, especially over the phone
Ability to work independently and remotely while managing time efficiently
Familiarity with insurance policies, coverage, and liability determination
Strong critical thinking and problem-solving skills
Knowledge of innovative tools and platforms for claims evaluation
Minimum internet bandwidth of 50 MB down/5 MB up
Dedicated private home office free from distractions
Adjuster and/or appraiser license may be required within 60 days of hire, if applicable
Background investigation required
Must work Monday-Friday, 8am-4:30pm CST
Home office must be in the United States; position unavailable to residents of California, Washington, Alaska, Hawaii, and Puerto Rico
Applicants with active insurance licenses must terminate existing appointments and cannot hold outside appointments during employment
Allstate generally does not sponsor individuals for employment-based visas for this position

Benefits

Comp & perks

Benefits package from Day 1 of employment
Time off policy supporting work/life balance
Healthcare
401K/pension
Education reimbursement
Initial and ongoing training
Career advancement and continuous development support
Technology bundle including laptop, monitors, headset, keyboard, and mouse
$80 per month connectivity reimbursement
Permanent remote home-based work