Complex/Severe Represented Litigation Adjuster

Allstate

. Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury with attorney/litigation involvement .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSenior💰 $56,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex Bodily Injury claims, including negotiation and settlement processes, while providing exceptional customer service and maintaining effective communication with all stakeholders. Proficient in utilizing claims evaluation tools and understanding insurance policies and liability determinations.

Highest-signal resume keywords

Bodily Injury Claims ManagementNegotiation SkillsClaims Evaluation ToolsInsurance Policy KnowledgeCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims Settlement NegotiationLiability AssessmentDamage ReviewRisk AnalysisGross Tort Value Knowledge

Soft Skills

Proficient CommunicationProblem-SolvingTime ManagementCustomer Service

Tools & Technologies

NextGenMitchell Decision PointCasualty Center

Certifications & Qualifications

Adjuster LicenseAppraiser License

Industry Keywords

Automobile Accident InvestigationClaims ProcessLitigation InvolvementTexas ClaimsLouisiana ClaimsArkansas Claims

About the role

Key responsibilities & impact

Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury with attorney/litigation involvement
Assess coverage, liability, and damages
Provide customer service throughout the claims process
Communicate with customers and attorneys through voice calls, email, and text messages
Negotiate fair injury settlements with customers, vendors, third-party carriers, and claimants
Conduct detailed damage reviews and interpret policies to determine coverage
Keep customers updated on claim progress using their preferred communication channels
Evaluate and negotiate claims settlements according to legal and business methodologies
Handle challenging and complex negotiation situations
Use estimate tools, job aids, and settlement platforms
Document claims accurately and timely in the claims system
Protect the company financially by executing policies according to policy agreements

Requirements

What you’ll need

3+ years of experience handling represented third-party Bodily Injury claims
Experience managing severe, complex, and litigated Bodily Injury claims
Experience handling claims in Texas, Louisiana, and/or Arkansas
Extensive knowledge of Gross Tort Value and Risk Analysis, a plus
Experience using NextGen, Mitchell Decision Point, and Casualty Center, a plus
Proficient communication skills, especially over the phone
Ability to work independently and remotely while managing time efficiently
Familiarity with insurance policies, coverage, and liability determination
Strong critical thinking and problem-solving skills
Knowledge of innovative tools and platforms for claims evaluation
Home office in the United States; position unavailable to residents of California, Washington, Alaska, Hawaii, and Puerto Rico
Dedicated private home workspace free from distractions
Minimum internet bandwidth of 50 MB down/5 MB up
Appropriate work surface and seating
Must submit to a background investigation
Any required adjuster and/or appraiser license must be secured within 60 days of hire
Active insurance license holders must terminate existing appointments and may not hold outside appointments during employment

Benefits

Comp & perks

Benefits package from Day 1 of employment
Time off and flexible scheduling policy supporting work/life balance
Healthcare
401K/pension
Education reimbursement
Initial and ongoing training
Career advancement and continuous development support
Technology bundle including laptop, monitors, headset, keyboard, and mouse
Connectivity reimbursement of $80 per month
Permanent remote home-based work