Conversational AI Designer

Allstate

. Design end-to-end conversational experiences for IVR, chat, and agentic AI .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $136,625 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing end-to-end conversational experiences for IVR, chat, and agentic AI, utilizing human-centered design methods and tools like Figma and Voiceflow. Strong ability to collaborate across multidisciplinary teams while ensuring accessibility, privacy, and compliance in conversational systems.

Highest-signal resume keywords

Conversational AI DesignIVR DesignPrototyping with FigmaAccessibility and Compliance UnderstandingClear Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Conversational Prompt WritingFlow Diagram CreationScript DevelopmentPrototypingUser Experience Design

Soft Skills

CollaborationOrganizationTime ManagementFacilitationProblem-Solving

Tools & Technologies

VisioVoiceflowMural

Industry Keywords

Human-Centered DesignCross-Functional CollaborationTransactional SystemsCustomer Feedback AnalysisIterative Evaluation

About the role

Key responsibilities & impact

Design end-to-end conversational experiences for IVR, chat, and agentic AI
Oversee the conversational AI design process across multidisciplinary teams and educate UX designers on cross-disciplinary collaboration
Apply human-centered design methods to frame problems, uncover patterns, discover opportunities, visualize concepts, and create interactive voice and chat prototypes
Clarify ambiguous problems and deliver clear flows, messaging, and handoffs
Create scripts, flow diagrams, prototypes, and interaction maps using Figma, Mural, Visio, and Voiceflow
Partner with product, engineering, and other teams through implementation
Plan and conduct iterative evaluations and use findings to improve clarity and task success
Review performance indicators and customer feedback to identify improvements
Incorporate accessibility, privacy, and compliance considerations
Communicate design rationale, build alignment, and support decision-making across cross-functional teams
Manage priorities, timelines, and scope across multiple workstreams with minimal oversight
Contribute to shared design standards, patterns, and team processes
This job does not have supervisory duties

Requirements

What you’ll need

Strong experience designing for IVR, chat, and agentic AI
Skilled in writing clear conversational prompts, messages, and system responses
Ability to translate requirements into flows, scripts, prototypes, and documentation
Proficiency with Visio, Voiceflow, Mural, or comparable tools
Ability to collaborate with product and engineering partners to navigate technical constraints
Understanding of accessibility, privacy, and compliance considerations in conversational systems
Strong communication, facilitation, organization, and time management skills
Experience designing within complex transactional systems and supporting seamless escalation or handoff experiences
3 or more years of experience (Preferred)
Successful completion of a background investigation required
Must have a dedicated, private workspace when working from home
Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Allstate generally does not sponsor individuals for employment-based visas for this position

Benefits

Comp & perks

Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement for employees eligible to work from home