Customer Service Representative

Allstate

. Connect with customers, listen to their needs, answer policy questions, and help find solutions .

Posted 11/10/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $18 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong insurance knowledge and the ability to effectively communicate with customers, ensuring satisfaction through accurate policy management and documentation. Proficient in utilizing databases for tracking information and identifying cross-sale opportunities.

Highest-signal resume keywords

Insurance KnowledgeCommunication SkillsDatabase ManagementCustomer Documentation HandlingCross-Selling Opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance PoliciesPolicy ProcessingInformation TrackingCustomer DocumentationCross-Selling

Soft Skills

Active ListeningEmpathyCustomer-First MindsetProblem SolvingBuilding Trust

Tools & Technologies

Resource ToolsDatabases

Certifications & Qualifications

Active Insurance License

Industry Keywords

Insurance ProcessesCustomer SatisfactionMarketing CampaignsBackground Investigation

About the role

Key responsibilities & impact

Connect with customers, listen to their needs, answer policy questions, and help find solutions
Input and track information into appropriate databases
Respond appropriately to marketing-related inquiries using available resource tools
Handle customer documentation, explain documents and follow-ups, and provide updates as warranted
Process changes to customer policies based on provided information
Identify opportunities for cross sales, if applicable
Employ probing questions and actively listen to customer issues or questions
Facilitate first-call resolution and customer satisfaction on all transactions
Resolve routine, complex, and unique questions and issues
Build trust and create meaningful customer connections

Requirements

What you’ll need

Insurance knowledge and working knowledge of insurance policies and related processes and procedures
Communication skills and customer-first mindset
Ability to input and track information into appropriate databases
Ability to remain current on marketing campaigns and use available resource tools
Ability to handle and clearly explain customer documentation and required follow-ups
Accuracy in processing changes to customer policies
Ability to identify opportunities for cross sales, if applicable
Ability to employ probing questions and actively listen with empathy
Background investigation required
Individuals who currently hold an active insurance license must terminate all existing appointments before onboarding and must not hold outside appointments during employment
Applicants seeking an adjuster role who hold a resident producer license must formally surrender that license when instructed by the licensing team
Dedicated, private home workspace free from distractions, with appropriate desk and seating
Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Valid photo identification available at the start of a virtual interview
Allstate generally does not sponsor individuals for employment-based visas for this position

Benefits

Comp & perks

Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement to help offset internet costs
Remote work arrangement