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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the entire claims lifecycle for homeowners' property claims, including proficiency in Xactimate and a strong foundation in claims handling. Possesses excellent customer service skills and the ability to adapt in a fast-paced environment.
Highest-signal resume keywords
Property Desk Adjuster ExperienceProficiency In XactimateClaims Handling ExpertiseActive Adjuster LicenseStrong Organizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims HandlingXactimate ProficiencySubrogation IdentificationDamage AssessmentNegotiation Skills
Soft Skills
Excellent Customer ServiceProactive ApproachAdaptabilityClear CommunicationDiscretion
Certifications & Qualifications
Active Adjuster License
Industry Keywords
Homeowners Property ClaimsAdditional Living Expense ClaimsResidential ConstructionFraud InvestigationInsurance Policies
About the role
Key responsibilities & impact- Investigate and evaluate homeowners property claims from start to finish
- Confirm facts of loss, determine coverage, assess damages, and negotiate settlements within assigned authority
- Manage the entire claim lifecycle, including supplements, Additional Living Expense claims, contents, and personal property losses
- Work with customers, contractors, and other partners to handle claims accurately and efficiently
- Deliver clear and timely customer communication throughout the claims process
- Investigate all aspects of homeowners first-party claims, including coverage, damages, and subrogation
- Handle claims with discretion and independence within increased authority
- Partner with fraud and subrogation representatives when applicable
- Identify residential construction and repair components, structural integrity, and home systems
- Identify customer needs and provide appropriate service
- Determine subrogation or fraud potential and appropriate handling
- Apply broad knowledge of company insurance policies, the insurance industry, and organizational relationships
Requirements
What you’ll need- Experience as a Property Desk Adjuster
- Proficiency in Xactimate
- Strong foundation in claims handling, including supplements, Additional Living Expense (ALE), contents, and full claim ownership
- Experience handling claims in both field and desk settings strongly preferred
- Active adjuster license or a license qualifying for reciprocity in applicable states strongly preferred
- Experience handling agricultural, farm, and ranch claims highly preferred
- Strong organizational skills
- Proactive approach
- Excellent customer service skills
- Ability to adapt in a fast-paced environment
- Must terminate existing insurance appointments before onboarding and must not hold outside appointments during employment
- Applicants with a resident producer license must surrender it when instructed by the licensing team
- Authorization to work in the United States; visa sponsorship is not provided
- Dedicated, private home workspace free from distractions
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
- Applicable active licenses needed for the licensing sign-on bonus, if claimed
Benefits
Comp & perks- $1,000 Licensing Sign on Bonus may be available for applicants with applicable active licenses
- Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for employees eligible to work from home
- Remote work arrangement
- Equal opportunity employment and accommodation assistance