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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating property claims, analyzing policy and loan documentation, and evaluating coverage and damages. Proficient in identifying fraud indicators and making informed claim decisions while delivering exceptional customer service.
Highest-signal resume keywords
Property Claims InvestigationPolicy AnalysisRecorded Statements ConductingCoverage EvaluationXactimate Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ResolutionFraud DetectionSubrogation AnalysisResidential Construction KnowledgeCustomer Needs Identification
Soft Skills
Exceptional Customer ServiceAttention to DetailAnalytical Thinking
Tools & Technologies
Company SystemsInsurance Technology
Certifications & Qualifications
Active Adjuster LicenseResident Producer License
Industry Keywords
Lender-Placed InsuranceReal Estate Owned (REO)Insurance PoliciesIndustry Practices
About the role
Key responsibilities & impact- Support insurance and claims operations for Lender-Placed and Real Estate Owned (REO) property insurance programs
- Partner with internal teams, lenders, servicers, and business partners to deliver timely claim resolution and exceptional customer service
- Investigate homeowner first-party claims, including coverage, damages, and subrogation, with limited discretion
- Analyze policy and loan documentation
- Conduct recorded statements
- Evaluate coverage and verify damages
- Identify potential fraud indicators and determine subrogation or fraud potential
- Make sound claim decisions
- Recognize and identify key components of residential construction and repair
- Identify customer needs and address them using appropriate customer service skills
- Use company systems and technology
- Apply knowledge of insurance policies, industry practices, and organizational relationships
Requirements
What you’ll need- Experience investigating property claims
- Experience analyzing policy and loan documentation
- Experience conducting recorded statements
- Experience evaluating coverage and verifying damages
- Ability to identify potential fraud indicators and make sound claim decisions
- Experience with Xactimate strongly preferred
- Active adjuster license, or ability to obtain licensure through reciprocity in applicable states, highly desired
- Must possess authorization to work in the United States
- Current active insurance license holders must terminate all existing appointments before onboarding and may not hold outside appointments during employment
- Resident producer license holders seeking an adjuster role must surrender that license when instructed
- Dedicated, private home workspace free from distractions
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Benefits
Comp & perks- $1,000 Licensing Sign on Bonus may be available for applicable active licenses
- Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for employees eligible to work from home
