Field Auto Adjuster

Allstate

. Meet customers at their homes, repair shops, or tow yards .

Posted 10/22/2026full-timeRemote • Massachusetts • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in auto collision estimating, particularly using CCC One, while effectively communicating with customers and managing claims processes. Maintains required adjuster licenses and adheres to compliance standards in a fast-paced environment.

Highest-signal resume keywords

Auto Collision EstimatingCCC One ProficiencyClaims Processing TechnologyAdjuster LicensesWritten And Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Auto Collision EstimatingClaims InvestigationDamage ReviewEstimate WritingNegotiation Skills

Soft Skills

Attention To DetailTime ManagementOrganizational Skills

Tools & Technologies

CCC OneClaims SystemSettlement PlatformsEstimate Tools

Certifications & Qualifications

Adjuster Licenses

Industry Keywords

Claims ManagementCustomer CommunicationInsurance ComplianceVirtual InspectionsIn-Person Training

About the role

Key responsibilities & impact

Meet customers at their homes, repair shops, or tow yards
Write estimates and guide customers through repair or total loss processes
Conduct in-person visits, virtual inspections, and written communication
Collaborate with body shops and service providers
Investigate casualty and applicable line-of-business claims
Review damage and interpret policies to determine coverage
Communicate with customers by phone, email, and video chat
Keep customers updated on claim progress and honor communication preferences
Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants
Use estimate tools, job aids, and settlement platforms
Document claims accurately in the claims system and maintain clear, timely records
Perform other related duties as assigned
Attend up to two weeks of in-person training at the Dallas, TX office if required

Requirements

What you’ll need

3-5 years’ experience in auto collision estimating using CCC One
Proficient written and verbal communication skills
Strong attention to detail and ability to write precise and comprehensive estimates
Comfortable utilizing technology and various platforms for claims processing
Excellent time management and organizational skills
Valid driver's license
Willingness to travel as part of the job requirements
Must be located in Boston, MA
Must obtain all required adjuster licenses within 60 days of hire
Must maintain all licensing required for the role, including continuing education and state-affiliated renewal requirements
Must submit to a background investigation
This position is not available for residents of Washington, California, Alaska, and Hawaii
Generally, Allstate does not sponsor individuals for employment-based visas for this position
Dedicated, private workspace when working from home
Reliable internet with minimum speeds of 50 MB download and 5 MB upload

Benefits

Comp & perks

Medical, dental, and vision coverage
Allstate pension plan and 401(k) savings plan
Ayco financial coaching
Spring Health mental and emotional wellbeing resources
Paid parental leave
Adoption reimbursement
Paid time off
Tuition reimbursement
Wellness incentives
Potential company car, based on company car guidelines and annual work mileage
Mileage reimbursement for personal vehicle usage during work
$1,000 sign-on bonus for candidates with an active appraiser or adjuster license in TX, FL, or their resident state, subject to eligibility restrictions
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement for employees eligible to work from home