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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and managing complex homeowner claims, including mastery of estimating fundamentals and regulatory compliance. Proficient in negotiating settlements and ensuring timely resolution while maintaining adherence to company policies and guidelines.
Highest-signal resume keywords
Homeowner Claims ManagementXactimateNegotiation SkillsRegulatory ComplianceProperty Insurance Licenses
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationDamage EstimationSettlement NegotiationPolicy InterpretationClaims Adjustment
Soft Skills
Independent WorkPrioritizationCustomer Communication
Certifications & Qualifications
Home Resident Property & Casualty LicenseDesignated Home State LicenseAppraiser License
Industry Keywords
Property ClaimsFirst-Party Homeowner LossesFair Claims PracticesProcess ImprovementInsurance Compliance
About the role
Key responsibilities & impact- Investigate and confirm facts of loss for homeowners claims
- Determine coverage, assess damages, and adjust and negotiate claims within authority limits
- Manage complex homeowner claims from initial inspection through resolution
- Prepare detailed damage estimates to support fair and accurate claim outcomes
- Work directly with customers, contractors, and internal partners to ensure timely resolution
- Maintain compliance with regulatory and company guidelines
- Negotiate settlements, make settlement payments, and document activities in complex files
- Interpret company policy types and assist leadership with formal and ad hoc training
- Recommend process improvements
- Work independently and prioritize responsibilities
- No supervisory duties
Requirements
What you’ll need- 3 or more years of experience (Preferred)
- Experience investigating and managing complex homeowner claims
- Mastery of estimating fundamentals for complex first-party homeowner losses
- Knowledge of regulatory compliance and fair claims practices
- Ability to negotiate settlements and make settlement payments
- Mastery of all policy types written by the company
- Applicable active insurance licenses may include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License
- Must terminate existing insurance appointments before onboarding and must not hold outside appointments during employment
- Applicants with a resident producer license must surrender that license when instructed by the licensing team
- Candidates must possess authorization to work in the United States; visa sponsorship is not provided
- Dedicated, private home workspace required when working from home
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
- Xactimate, negotiation, property claims, property claims management, property damage claims, property insurance claims, and property repairs
Benefits
Comp & perks- $1,000 Licensing Sign on Bonus may be available for applicable active licenses
- Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for employees eligible to work from home
- Hybrid work arrangement
- Incentive pay (commission, bonus, etc.) if applicable
