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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in major incident management and resolution, utilizing tools like ServiceNow and Power BI. Strong communication skills are essential for effective leadership during rapid response calls and collaboration with team members and leadership.
Highest-signal resume keywords
Major Incident ManagementServiceNowPower BIArtificial Intelligence (AI)Incident Command System (ICS)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementIncident ResolutionIncident ReportingIncident Tracking SoftwareIntrusion DetectionRapid Response OperationsDiagnosticsCoachingDocumentationIncident Investigations
Soft Skills
Effective CommunicationTeam LeadershipGuidanceCollaborationCoaching
Tools & Technologies
ServiceNowPower BIMS OfficeTeamsCoPilotInstant MessagingEmailConferencing Software
Industry Keywords
Major Incident DetectionEnterprise Command CenterRapid Response CallsIncident ResponseIncident Tracking
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Handle complex major incident detection and situations within the Enterprise Command Center
- Provide guidance and coaching to other team members and analysts
- Tie multiple application incidents together where applicable
- Run diagnostics to determine the validity of errors received
- Operate as a resource for incident detection in the ECC
- Handle rapid response calls and outages and drive calls to closure
- Document all dialogue during rapid response calls
- Provide guidance regarding documents, interdependencies, and application details
- Lead and communicate effectively during rapid response calls
- Use instant messaging, email, and conferencing software to manage rapid response calls
- Communicate regularly with all levels of leadership
- Own or contribute to internal project initiatives
Requirements
What you’ll need- Legal right to work in the UK; Allstate is not providing sponsorship
- Minimum of 2 years of experience handling major incidents to resolution
- Strong experience with ServiceNow and MS Office tools (Word, Excel, Outlook, OneNote, CoPilot, Teams, etc.)
- Artificial Intelligence (AI) and automation experience
- Experience communicating via large conference calls, phone, and instant messaging while retaining and relaying information
- Track record of handling/participating in major incident calls
- Desirable: experience with Incident Command System (ICS), incident investigations, incident management, incident reporting via ServiceNow and Power BI, incident resolution, incident response, incident response operations, incident tracking software, intrusion detection, and rapid response
- Desirable: reporting skills using ServiceNow and Power BI
Benefits
Comp & perks- Competitive annual salary
- Corporate bonus scheme
- Pension scheme
- Annual performance-related pay reviews
- Life assurance and income protection
- Flexible working options
- Hybrid working
- Private medical and dental insurance
- Access to an employee assistance programme
- Discounted gym membership
- Two paid volunteering days each year
- Cycle to work scheme
- Continuous Learning Hub with tailored learning paths, certifications, and mentoring opportunities