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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling property insurance claims, including conducting coverage investigations, negotiating settlements, and utilizing estimating software like Xactimate. Strong communication skills and the ability to work independently in a fast-paced environment are essential.
Highest-signal resume keywords
Property Insurance Claims HandlingXactimate Estimating SoftwareCoverage InvestigationCustomer Service ExperienceNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims DocumentationDamage EstimationData AnalysisClaims InvestigationPolicy Interpretation
Soft Skills
Clear CommunicationOrganizational SkillsMulti-tasking AbilityIndependent Work
Certifications & Qualifications
Adjuster LicenseAppraiser License
Industry Keywords
Claims SystemComplex ContentsAdditional Living ExpenseHolistic Claim HandlingFast-paced Environment
About the role
Key responsibilities & impact- Handle escalated claims files involving complex contents or additional living expense damages
- Conduct coverage investigations and ensure policies are applied correctly
- Identify damages and write contents damage estimates
- Communicate with customers throughout the claim process
- Negotiate claim settlements with customers, vendors, third-party carriers, and claimants
- Coordinate with structure adjusters for holistic claim handling
- Use data and analytics to influence decision-making
- Investigate property claims and interpret policies to determine coverage
- Document claim work accurately and timely in the claims system
- Work Monday–Friday, 8 am–5 pm, with rotational Saturday duty and occasional extended hours
- Complete virtual training and participate in ongoing mentoring, coaching, and development
Requirements
What you’ll need- Reside in the Central Time Zone
- 2+ years of previous experience handling property insurance claims preferred
- Prior experience using estimating software like Xactimate for complex contents estimating preferred
- Value providing an effortless customer service experience
- Ability to work independently from home
- Organized and able to multi-task in a fast-paced environment
- Clear and professional written and verbal communication
- This position is not available for Alaska, California, Hawaii, Washington, and Puerto Rico residents
- Must submit to a background investigation
- May be required to obtain an adjuster and/or appraiser license within 60 days of hire
- Dedicated, private workspace free from distractions with appropriate desk and seating
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
- Allstate generally does not sponsor individuals for employment-based visas for this position
Benefits
Comp & perks- Competitive pay with needed support for continuous development and career advancement
- Flexibility in scheduling
- Time off policy supporting work/life balance
- Healthcare benefits from Day 1 of employment
- 401K/pension
- Education reimbursement
- Initial and ongoing training
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs
- $1000 Licensing Sign on Bonus may be available for applicable active licenses
