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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in Xactimate for virtual property assessments and possesses strong negotiation and communication skills to effectively manage claims and interact with policyholders. Detail-oriented and organized, with a commitment to delivering high-quality claim resolutions in a virtual environment.
Highest-signal resume keywords
Xactimate ProficiencyProperty Damage AssessmentClaim NegotiationCustomer Service ExperienceAdjuster/Appraiser License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property Damage AssessmentClaim Settlement EvaluationClaims DocumentationVirtual InspectionEstimate Preparation
Soft Skills
Excellent CommunicationNegotiation SkillsDetail-OrientedTime ManagementOrganizational Skills
Tools & Technologies
XactimateClaimsX Video CollaborationClaims SystemVirtual Communication Tools
Certifications & Qualifications
Adjuster LicenseAppraiser License
Industry Keywords
Property ClaimsWater-Loss ClaimsInsurance IndustryPolicy InterpretationClaims Management
About the role
Key responsibilities & impact- Provide exceptional service to policyholders
- Virtually inspect property damage, investigate coverage, prepare estimates, and settle claims promptly and accurately
- Focus on water-loss claims
- Interact with customers, contractors, and vendors using Xactimate, ClaimsX Video Collaboration, voice calls, email, and text messages
- Investigate property claims through detailed damage reviews and policy interpretation
- Communicate claim information and updates through customers’ preferred channels
- Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants
- Use estimate tools, job aids, and settlement platforms to resolve claims
- Execute policies according to policy agreements
- Maintain clear, timely, and accurate claim documentation in the claims system
- Complete initial and ongoing training
- No supervisory duties
Requirements
What you’ll need- 1+ years of previous customer service experience required
- Previous industry experience highly desired
- Proficiency in using Xactimate and other relevant software for virtual assessments preferred
- Ability to assess property damages and accurately determine claim coverage
- Excellent negotiation and communication skills to interact with customers and stakeholders remotely
- Ability to work independently and manage time efficiently in a virtual work environment
- Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions
- May be required to obtain an adjuster and/or appraiser license within 60 days of hire
- Required background investigation
- Dedicated, private workspace free from distractions when working from home
- Appropriate desk and seating when working from home
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
- Allstate generally does not sponsor individuals for employment-based visas for this position
Benefits
Comp & perks- Day 1 benefits package including time off, healthcare, retirement, and more
- Competitive pay
- Support for continuous development and career advancement
- Flexibility in scheduling
- Time off policy supporting work/life balance
- Initial and ongoing training
- 401K/pension
- Education reimbursement
- Programs to help balance work with the rest of life
- $1,000 Licensing Sign on Bonus may be available for candidates with applicable active licenses
- Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for employees eligible to work from home