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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in property damage assessment and claims management, utilizing tools like Xactimate for accurate evaluations and settlements. Strong negotiation and communication skills are essential for effective interaction with customers and stakeholders in a virtual environment.
Highest-signal resume keywords
Property Damage AssessmentXactimate ProficiencyClaim NegotiationCustomer Service ExperienceAdjuster/Appraiser License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims DocumentationEstimate PreparationClaims SettlementVirtual InspectionDamage Review
Soft Skills
Communication SkillsDetail-OrientedOrganizational SkillsTime ManagementCompassionate Customer Service
Tools & Technologies
XactimateClaims SystemSettlement PlatformsJob Aids
Certifications & Qualifications
Adjuster LicenseAppraiser License
Industry Keywords
Property InsuranceClaims ProcessingWater-Loss ClaimsVirtual AssessmentsCustomer Interaction
About the role
Key responsibilities & impact- Virtually inspect property damage
- Investigate coverage and interpret policies
- Prepare estimates and settle claims promptly and accurately
- Handle water-loss claims
- Interact with customers, contractors, vendors, third-party carriers, and claimants through phone, email, text, and video
- Provide compassionate customer service throughout the claims process
- Independently investigate claims through detailed damage reviews
- Evaluate and negotiate claim settlements
- Use estimate tools, job aids, and settlement platforms
- Complete timely and accurate claim documentation in the claims system
- Participate in initial and ongoing training
- Work Monday-Friday, 8:00-4:30 EST, with rotational Saturdays
- No supervisory duties
Requirements
What you’ll need- 1+ years of previous customer service experience required
- Previous industry experience highly desired
- Proficiency in using Xactimate and other relevant software for virtual assessments preferred
- Ability to assess property damages and accurately determine claim coverage
- Excellent negotiation and communication skills to interact with customers and stakeholders remotely
- Ability to work independently and manage time efficiently in a virtual work environment
- Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions
- Candidate residing in Central & Eastern time zone preferred
- Must obtain an adjuster and/or appraiser license within 60 days of hire if required by the office/area
- Must pass a background investigation
- Must have a dedicated, private workspace free from distractions
- Reliable internet required, with minimum speeds of 50 MB download and 5 MB upload
- Allstate generally does not sponsor individuals for employment-based visas for this position
Benefits
Comp & perks- Competitive pay with support for continuous development and career advancement
- Flexible scheduling
- Time off policy supporting work/life balance
- Initial and ongoing training
- 401K/pension
- Education reimbursement
- Programs to help balance work with the rest of your life
- Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for eligible employees working from home
- $1,000 Licensing Sign on Bonus may be available for applicants with applicable active licenses