Inside Service Agent

Allstate

. Answer service and billing calls and take first notice of loss (FNOL) calls from customers.

Posted 10/30/2026full-timeRemote • CanadaJunior💰 CA$47,800 - CA$73,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and insurance processes, with a focus on relationship building and upselling insurance products. Proficient in managing policy inquiries and providing personalized service while meeting performance metrics.

Highest-signal resume keywords

Customer Service ExperienceInsurance License (OTL or General Level 1)MS Office ProficiencyCall Center ExperienceFNOL Claim Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention to DetailRelationship BuildingCommunication Skills

Certifications & Qualifications

OTL or General Level 1 Insurance License

Industry Keywords

InsurancePolicy ManagementUpsellingCross-SellingClaim DocumentationCustomer LoyaltyPortfolio ReviewsWork From Home

About the role

Key responsibilities & impact

Answer service and billing calls and take first notice of loss (FNOL) calls from customers.
Respond to customer inquiries about their policy.
Provide personalized insurance service as a Trusted Advisor.
Promote Allstate features and benefits during portfolio reviews.
Manage policy renewals and policy-change inquiries.
Reply to online requests.
Promote client loyalty through attention to detail and relationship building.
Upsell and cross-sell Auto and Property products according to underwriting guidelines.
Support and guide customers during FNOL claim calls.
Document loss details in the claim system and transfer or assign claims to a Claim Advisor.
Meet and exceed key performance and attendance metrics.
Rotate work schedules to staff Monday-Friday operating hours of 8 am to 8 pm EST.

Requirements

What you’ll need

Must have OTL or General level 1 Insurance License or be willing to obtain for the province you are located in.
Must have 1 - 3 years customer service experience.
Must speak, read and write English.
Proficient computer skills in MS Office applications.
This is a work from home position; you must have a space conducive to working from home.
Ability to work evenings is required.
Call center and insurance experience is preferred.

Benefits

Comp & perks

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!
Workplace accommodations