Inside Service Agent

Allstate

. Answer service and billing calls and first notice of loss (FNOL) calls from customers .

Posted 9/23/2026full-timeRemote • CanadaJunior💰 CA$47,800 - CA$73,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and insurance processes, with a focus on relationship building, policy management, and effective communication. Proficient in handling claims and providing personalized service to enhance client loyalty.

Highest-signal resume keywords

Customer Service ExperienceInsurance License (OTL or General Level 1)Claims ManagementMS Office ProficiencyCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims DocumentationPolicy ManagementUpsellingCross-SellingFNOL Processing

Soft Skills

Attention to DetailRelationship BuildingCommunication Skills

Certifications & Qualifications

OTL or General Level 1 Insurance License

Industry Keywords

InsuranceCustomer InquiriesPortfolio ReviewsPolicy RenewalsWork From Home

About the role

Key responsibilities & impact

Answer service and billing calls and first notice of loss (FNOL) calls from customers
Respond to customer inquiries about their policies
Provide personalized insurance service as a Trusted Advisor
Promote Allstate features and benefits during portfolio reviews
Manage policy renewals and policy changes
Reply to online requests
Promote client loyalty through attention to detail and relationship building
Upsell and cross-sell Auto and Property products according to underwriting guidelines
Support and guide customers during FNOL claim calls
Document loss details in the claim system
Perform specified claim tasks and transfer or assign claims to a Claim Advisor
Meet and exceed key performance and attendance metrics
Report to the Manager, Inside Service

Requirements

What you’ll need

Post-secondary education or equivalent work experience
Must have OTL or General level 1 Insurance License or be willing to obtain for the province you are located in
Must have 1 - 3 years customer service experience
Must speak, read and write English
Proficient computer skills in MS Office applications
This is a work from home position; you must have a space conducive to working from home
Ability to work evenings is required
Available to work all hours of operation, Monday to Friday, 8 am to 8 pm EST
Standard work week of 37.5 hours
Call center and insurance experience is preferred

Benefits

Comp & perks

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!
Workplace accommodations