Instructional Designer, Casualty Claims

Allstate

. Support the design and delivery of Casualty Injury College to build adjuster capability .

Posted 10/1/2026full-timeRemote • United StatesMid-LevelSenior💰 $56,000 - $93,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Casualty Claims, focusing on evaluation accuracy, negotiation strategy, and customer communication. Capable of designing and delivering blended learning solutions that enhance learner engagement and improve outcomes.

Highest-signal resume keywords

Casualty Claims ExpertiseEvaluation AccuracyNegotiation StrategyBlended Learning Solutions DesignInstructor-Led Training Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Evaluation AccuracyMedical LiteracyCausation KnowledgeDemand HandlingLitigation FundamentalsDiscovery StrategySettlement StrategyDesk ManagementPending ManagementLearning Outcome Evaluation

Soft Skills

CoachingFeedback ProvisionRelationship BuildingCollaborationCommunication

Tools & Technologies

ILTVILTSimulationsJob AidsAssessments

Industry Keywords

Casualty ClaimsLearning DesignAgile TeamSkills-Based CultureQuality Reviews

About the role

Key responsibilities & impact

Support the design and delivery of Casualty Injury College to build adjuster capability
Design and deliver learning that strengthens claim judgment, evaluation accuracy, negotiation strategy, and customer communication
Create practice-based, real-world learning experiences to improve quality, cycle time, and customer satisfaction
Coach and support learners and designers through learning exercises
Maintain the catalog of offerings and recommend content for business-unit and enterprise needs
Coordinate initial setup of classes and learning initiatives
Measure learning effectiveness and recommend improvements to learner understanding
Design and deliver learning offerings aligned with business and enterprise strategy as part of an agile team
Support talent management practices within learning offerings
Build and maintain relationships with business partners, clients, and cross-functional teams
Drive adoption of a skills-based culture through learning design and delivery
Participate in audits and quality reviews of learning systems
No supervisory duties

Requirements

What you’ll need

Casualty claims expertise
Strong knowledge of evaluation accuracy and exposure recognition
Strong knowledge of medical literacy and causation
Strong knowledge of demand handling and negotiation strategy
Strong knowledge of litigation fundamentals, discovery, and settlement strategy
Strong knowledge of desk and pending management
Experience designing blended learning solutions, including ILT, VILT, simulations, job aids, and assessments
Ability to deliver engaging, interactive instructor-led and virtual training sessions
Ability to design and facilitate end-to-end claim simulations and applied learning experiences
Ability to provide actionable coaching and feedback
Ability to use data and feedback to evaluate and improve learning outcomes
Background investigation required
Generally does not sponsor individuals for employment-based visas for this position
Dedicated, private workspace free from distractions when working from home
Reliable internet with minimum speeds of 50 MB download and 5 MB upload

Benefits

Comp & perks

Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement to help offset internet costs
Remote work arrangement