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About the role
Key responsibilities & impact- Execute processing across multiple workflows and resolve routine exceptions
- Guide peers on procedures
- Complete high-volume data entry while meeting quality standards
- Coordinate with carriers, agencies, and lenders to close information gaps on standard cases
- Contribute to job aids by identifying unclear steps and proposing clarifications to leads
- Prioritize workload to meet productivity and audit requirements across assigned workflows
- Perform targeted quality reviews of peer work and provide actionable feedback
- Research and resolve routine exceptions and document actions and outcomes in the system of record
- Share best practices and provide day-to-day guidance to newer employees on procedures and quality checks
- Process multi-step documentation queues, compare extracted data to source documents, and resolve discrepancies
- No supervisory duties
Requirements
What you’ll need- High School Diploma or GED (Preferred)
- 0-2 years experience (Preferred)
- Data entry
- Detail-oriented
- Documentation
- Peer mentoring
- Personal initiative
- Authorization to work in the United States; visa sponsorship is not provided
- Dedicated, private workspace free from distractions when working from home
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Benefits
Comp & perks- Fully remote work arrangement
- Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs
- Equal opportunity employment and consideration regardless of protected characteristics
