Large Loss Contents, Inside Adjuster

Allstate

. Handle escalated claims files involving complex contents .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $93,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling complex property insurance claims, utilizing estimating software like Xactimate, and providing exceptional customer service throughout the claims process. Proficient in communication, negotiation, and data-driven decision-making to ensure accurate and timely claim resolutions.

Highest-signal resume keywords

Xactimate Estimating SoftwareProperty Insurance Claims HandlingCustomer Service ExcellenceClaims NegotiationData Analysis for Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims File ManagementCoverage InvestigationDamage EstimationPolicy InterpretationClaims Documentation

Soft Skills

Empathetic CommunicationCreative Problem SolvingOrganizational SkillsMultitasking AbilityProfessional Communication

Tools & Technologies

Estimating ToolsSettlement PlatformsJob AidsVideo Technology

Certifications & Qualifications

Adjuster LicenseAppraiser LicenseResident Producer License

Industry Keywords

Claims ManagementProperty ClaimsInsurance IndustryCustomer ExperienceBackground Investigation

About the role

Key responsibilities & impact

Handle escalated claims files involving complex contents
Conduct coverage investigations and ensure policies are applied correctly
Use advanced video technology to collaborate with onsite vendors, identify damages, and write contents damage estimates
Communicate empathetically with customers throughout the claim process
Negotiate claim settlements with customers, vendors, third-party carriers, and claimants
Coordinate with structure adjusters for holistic claim handling
Use data and analytics to influence decision-making
Investigate property claims through detailed damage reviews and policy interpretation
Communicate with customers by phone, email, and video chat and keep them updated
Use estimating tools, job aids, and settlement platforms to resolve claims
Execute policies according to policy agreements
Maintain clear claims-system records and timely, accurate documentation

Requirements

What you’ll need

3+ years of experience using estimating software like Xactimate for complex contents estimating
Previous experience handling property insurance claims
Experience managing 100+ inventory items per claim
Ability to provide an effortless customer service experience
Ability to develop creative solutions to problems and setbacks
Organized and able to multitask in a fast-paced environment
Clear and professional written and verbal communication
Ability to work Monday-Friday 8am-4:30pm, with rotational Saturday duty
An adjuster and/or appraiser license may be required by the office/area; if applicable, license(s) must be secured within 60 days of hire
Applicants seeking an adjuster role who hold a resident producer license must surrender that license when instructed
Successful completion of a background investigation
Dedicated, private home workspace free from distractions with appropriate desk and seating
Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Allstate generally does not sponsor individuals for employment-based visas for this position

Benefits

Comp & perks

$1,000 Licensing Sign on Bonus may be available for applicable active licenses
Benefits package from Day 1 of employment
Time off policy supporting work/life balance
Healthcare
401K/pension
Education reimbursement
Initial and ongoing training
Career advancement and continuous development support
Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement to help offset internet costs