Licensed P&C Customer Service Representative

Allstate

. Handle customer inquiries via calls, emails, and chats, including escalations .

Posted 9/18/2026full-timeRemote • Alabama • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and policy management, with a strong focus on communication, process improvement, and collaboration. Holds an active Property & Casualty or Personal Lines insurance license, ensuring compliance and effective customer support.

Highest-signal resume keywords

Active Property & Casualty LicenseCustomer Service ExcellenceStrong Verbal and Written CommunicationProcess Improvement IdentificationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

CollaborationProblem SolvingMulti-Priority ManagementMentoring

Certifications & Qualifications

Property & Casualty License

Industry Keywords

Policy ServicingBilling AssistanceCustomer InquiriesProcess ImprovementComplex Questions Resolution

About the role

Key responsibilities & impact

Handle customer inquiries via calls, emails, and chats, including escalations
Provide policy servicing, billing assistance, coverage information, and policy changes
Input and track information in appropriate databases
Collaborate with other areas to identify, analyze, and improve processes
Engage, inspire, educate, and mentor new hires and incumbents
Identify process improvement opportunities
Liaise with other departments when follow-up is required to meet customer needs
Initiate, execute, communicate, and document projects as needed
Resolve complex questions and concerns and refer other inquiries to appropriate areas
Attend paid training Monday through Friday during business hours between 8:00 AM and 6:00 PM EST
Work Monday through Friday after training, scheduled between 8:00 AM and 8:00 PM EST

Requirements

What you’ll need

Active Property & Casualty (P&C) or Personal Lines insurance license required
Passion for helping customers and delivering exceptional service
Strong verbal and written communication skills
Ability to navigate complex customer questions and identify solutions
Attention to detail and accuracy when documenting customer interactions
Ability to manage multiple priorities in a fast-paced environment
Collaborative mindset and commitment to continuous learning
Background investigation required
Must have a dedicated, private home workspace free from distractions with appropriate desk and seating
Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Allstate generally does not sponsor individuals for employment-based visas for this position

Benefits

Comp & perks

Paid training (8 weeks)
Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement for employees eligible to work from home
Professional growth and continuous learning opportunities