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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling represented third-party Bodily Injury claims, with a strong focus on negotiation, coverage assessment, and customer communication. Proficient in utilizing innovative tools and platforms for claims evaluation and settlement negotiation.
Highest-signal resume keywords
Bodily Injury Claims ManagementNegotiation TacticsClaims Evaluation ToolsInsurance Policy KnowledgeCritical Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims HandlingCoverage AssessmentLiability DeterminationDamage ReviewSettlement Negotiation
Soft Skills
Proficient CommunicationProblem-SolvingTime ManagementIndependent Work
Tools & Technologies
NextGenMitchell Decision PointCasualty CenterClaims System
Certifications & Qualifications
Adjuster LicenseAppraiser License
Industry Keywords
Gross Tort ValueRisk AnalysisLitigated ClaimsClaims ProcessCustomer Service
About the role
Key responsibilities & impact- Investigate automobile accidents involving single or multiple vehicles with property damage and/or bodily injury and attorney/litigation involvement
- Assess coverage, liability, and damages
- Provide customer service throughout the claims process
- Communicate with customers and attorneys through voice calls, email, and text messages
- Use innovative platforms and tools to negotiate fair injury settlements
- Handle represented and litigated bodily injury claims
- Perform detailed damage reviews and interpret policies to determine coverage
- Communicate claim information and progress using customers’ preferred channels
- Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants
- Apply legal and business standard methodologies and negotiation tactics
- Use estimate tools, job aids, and settlement platforms
- Execute policies according to policy agreements
- Maintain clear, timely, and accurate claim documentation in the claims system
Requirements
What you’ll need- 3+ years of experience handling represented third-party Bodily Injury claims
- Experience managing severe, complex, and litigated Bodily Injury claims
- Experience handling claims in Kentucky, Tennessee and/or Mississippi
- Extensive knowledge of Gross Tort Value and Risk Analysis, a plus
- Experience using NextGen, Mitchell Decision Point, and Casualty Center, a plus
- Proficient communication skills, especially over the phone
- Ability to work independently and remotely while managing time efficiently
- Familiarity with insurance policies, coverage, and liability determination
- Strong critical thinking and problem-solving skills
- Knowledge of innovative tools and platforms for claims evaluation
- Home office in the United States; position unavailable to residents of California, Washington, Alaska, Hawaii, and Puerto Rico
- Dedicated private home workspace free from distractions
- Minimum internet bandwidth of 50 MB down/5 MB up
- Appropriate work surface and seating
- Candidate must submit to a background investigation
- Adjuster and/or appraiser license may be required within 60 days of hire, depending on office/area
- Applicants with active insurance licenses must terminate existing appointments and cannot hold outside appointments during employment
Benefits
Comp & perks- Benefits package from Day 1, including time off, healthcare, and retirement
- Competitive pay
- Continuous development and career advancement support
- Flexible scheduling
- Time off policy supporting work/life balance
- Initial and ongoing training
- 401K/pension
- Education reimbursement
- Programs supporting work-life balance
- Technology bundle including laptop, monitors, headset, keyboard, and mouse
- $80 monthly connectivity reimbursement
- Potential $1,000 Licensing Sign-on Bonus for eligible applicants with applicable active licenses