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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and settling insurance claims, with a strong focus on evaluating damages, negotiating settlements, and maintaining compliance with regulations. Proficient in applying critical thinking and sound judgment to resolve claims effectively while building customer trust.
Highest-signal resume keywords
Active Adjuster LicenseClaims InvestigationNegotiation SkillsDamage EvaluationCompliance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ReportingPricing AnalysisUnderwriting Referral EvaluationLoss Coverage DeterminationCritical Thinking
Soft Skills
Customer Confidence BuildingProblem SolvingEffective Communication
Tools & Technologies
Claims System SoftwareDocument Management Systems
Certifications & Qualifications
Adjuster License
Industry Keywords
Personal Property InsuranceLiability InsuranceState RegulationsConstruction Repair MethodologiesAdditional Living Expense Claims
About the role
Key responsibilities & impact- Investigate, negotiate, and settle basic and occasionally moderately complex catastrophic personal property or liability insurance claims
- Review insurance policies, reports, photos, and coverage information
- Evaluate damages and determine loss coverage
- Negotiate and settle claims and authorize payments
- Summarize documents and enter information into claim system notes
- Handle contents inventories and basic to moderately complex pricing analysis
- Prepare claims reports
- Manage additional living expense (ALE) claims as needed
- Review, evaluate, and submit potential underwriting referral actions
- Document claim files with notes, evaluations, and decision-making processes
- Maintain compliance with state regulations, Allstate policies, procedures, and internal controls
- Apply critical thinking and sound judgment to evaluate claims, identify issues, and determine appropriate resolution
- Explain claim processes, resolve concerns, produce quality estimates, and build customer confidence and trust
Requirements
What you’ll need- Active adjuster license or willingness to obtain one; applicable license(s) required within 60 days of hire
- Ability to successfully pass required testing and an additional Department of Labor background check
- Monday-Friday availability, 8:00 AM-4:30 PM CT, with rotating weekend coverage and potential mandatory CAT/Large Claim event weekend support
- Flexibility based on business needs
- Advanced knowledge of regional construction types and related repair methodologies
- 50 MBPS download and 5 MBPS upload internet connection; wired connection recommended and may be required for certain customer-facing roles
- Dedicated, private home workspace free from distractions, with appropriate desk and seating
- 4-year bachelor's degree preferred
- 0–2 years’ experience preferred
- Equivalent combination of education and experience may be considered in lieu of the stated education requirements
- Must be able to work in the United States, excluding California, Alaska, Washington, Hawaii, and Puerto Rico
- Regular, predictable attendance is an essential function of the job
Benefits
Comp & perks- 2 weeks of onsite training in Dallas, TX with travel accommodations provided in accordance with company policy
- Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs
- Fully remote work following completion of training
- Opportunity to support causes that mean the most to employees
