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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in property inspections, claims processing, and customer service, utilizing Xactimate and other estimating tools to efficiently resolve claims. Strong critical thinking and negotiation skills are essential for assessing damages and achieving fair settlements.
Highest-signal resume keywords
Xactimate ProficiencyClaims Processing ExperienceCritical Thinking SkillsExcellent Communication SkillsNegotiation Expertise
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property InspectionClaims SettlementConstruction EstimatingDamage AssessmentClaims Documentation
Soft Skills
Customer ServiceDetail-OrientedOrganizational SkillsInterpersonal Skills
Tools & Technologies
XactimateClaimsX Video CollaborationEstimating SoftwareSettlement Platforms
Certifications & Qualifications
Adjuster LicenseAppraiser License
Industry Keywords
Claims AdjustingVirtual Claims HandlingInsurance IndustryNegotiation Methodologies
About the role
Key responsibilities & impact- Travel to customers' homes to conduct on-site property inspections
- Investigate coverage and review damage
- Prepare estimates and settle claims promptly and efficiently
- Handle virtual claims countrywide
- Use Xactimate, ClaimsX Video Collaboration, estimate tools, job aids, and settlement platforms
- Provide compassionate, clear customer service throughout each claim
- Communicate with customers by phone, email, and video chat
- Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants
- Apply legal and business-standard methodologies during negotiations
- Use critical thinking to resolve challenging and complex claims situations
- Execute policies according to policy agreements
- Maintain timely and accurate claim documentation in the claims system
- Attend approximately 2 weeks of training in Dallas, TX
Requirements
What you’ll need- Residency within the posted location is mandatory
- Ability and willingness to carry a 50-pound ladder and access up to a 6/12 pitch on a one- to two-story roof
- Valid driver's license and willingness to travel
- 2 years' previous experience as an outside adjuster is highly desired
- Previous experience in construction estimating or as an outside adjuster is highly desired
- Proficiency in Xactimate and other relevant estimating software
- Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements
- Excellent communication and interpersonal skills
- Ability to travel to customers' homes and handle virtual claims countrywide
- Detail-oriented and organized
- This position is not available for California, Alaska, Hawaii or Puerto Rico residents
- Must submit to a background investigation
- Adjuster and/or appraiser license may be required within 60 days of hire, if applicable
- Dedicated, private home workspace with appropriate desk and seating
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
- Allstate generally does not sponsor individuals for employment-based visas for this position
Benefits
Comp & perks- $1,000 Licensing Sign on Bonus may be available for applicable active licenses
- Company car may be available based on annual work mileage
- Mileage reimbursements for personal vehicle usage during work
- Time off policy
- Healthcare benefits from Day 1 of employment
- 401K/pension
- Education reimbursement
- Career advancement and continuous development support
- Initial and ongoing training
- Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for eligible work-from-home employees
- Approximately 2 weeks of paid? training in Dallas, TX is not explicitly stated as paid