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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in property claims investigation and settlement, with proficiency in Xactimate for estimating damages. Strong communication skills and attention to detail are essential for providing exceptional service to policyholders throughout the claims process.
Highest-signal resume keywords
Xactimate ProficiencyProperty Claims InvestigationNegotiation SkillsExcellent Communication SkillsAdjuster License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property Damage AssessmentClaims SettlementCritical ThinkingTechnical SkillsEstimate Preparation
Soft Skills
Interpersonal SkillsDetail-OrientedOrganizational Skills
Tools & Technologies
ClaimsX Video CollaborationClaims SystemJob Aids
Certifications & Qualifications
Adjuster LicenseAppraiser License
Industry Keywords
Property InsuranceWater LossesVirtual ClaimsCustomer ServiceBackground Investigation
About the role
Key responsibilities & impact- Travel to customers' homes to conduct on-site property inspections
- Investigate coverage and review property damage
- Prepare estimates and settle claims promptly and efficiently
- Handle virtual claims countrywide using platforms and software such as Xactimate and ClaimsX Video Collaboration
- Focus expertise on water losses
- Provide exceptional service to policyholders throughout the claims process
- Independently investigate property claims and interpret policies to determine coverage
- Communicate with customers by phone, email, and video chat
- Offer customers communication preferences and provide claim progress updates
- Evaluate and negotiate claim settlements with customers, vendors, third-party carriers, and claimants
- Apply legal and business-standard methodologies to challenging and complex negotiations
- Use estimate tools, job aids, and settlement platforms to resolve claims
- Document claim work accurately and timely in the claims system
- Protect the company financially by executing policies according to policy agreements
- Complete initial and ongoing training
Requirements
What you’ll need- Residency within Northern Virginia area or the state of West Virginia is mandatory
- 2 years' previous experience as an outside adjuster is highly desired
- Previous experience as an outside adjuster is highly desired
- Proficiency in using Xactimate and other relevant software for estimating
- Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements
- Excellent communication and interpersonal skills
- Ability to travel to customers' homes and handle virtual claims countrywide
- Detail-oriented and organized
- Willingness and ability to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof
- Valid driver's license and willingness to travel
- Approximately 2 weeks of training in Dallas, Texas is required
- Must secure adjuster and/or appraiser license(s) within 60 days of hire if required by the office/area
- This position is not available for California, Alaska, Hawaii, or Puerto Rico residents
- Must submit to a background investigation
- Must have a dedicated, private home workspace free from distractions with appropriate desk and seating
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
- Allstate generally does not sponsor individuals for employment-based visas for this position
Benefits
Comp & perks- Comprehensive benefits from Day 1, including time off, healthcare, and retirement
- 401K/pension
- Education reimbursement
- Programs to help balance work with the rest of your life
- Initial and ongoing training
- Competitive pay with support for continuous development and career advancement
- Flexibility in scheduling
- Time off policy supporting work/life balance
- Potential eligibility for a company car
- Mileage reimbursement for personal vehicle usage during work
- $1,000 Licensing Sign on Bonus if eligible and holding applicable active licenses
- Comprehensive technology setup, including laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for employees eligible to work from home
