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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in property inspections, claims processing, and customer communication, with proficiency in Xactimate and strong critical thinking skills. Capable of evaluating damages and negotiating settlements while providing exceptional service to policyholders.
Highest-signal resume keywords
Xactimate ProficiencyClaims ProcessingProperty InspectionCritical ThinkingCustomer Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property InspectionClaims ProcessingConstruction EstimatingDamage AssessmentSettlement NegotiationDocumentation AccuracyEstimating Software ProficiencyTechnical SkillsDetail OrientationOrganizational Skills
Soft Skills
Excellent CommunicationInterpersonal SkillsCustomer ServiceProblem SolvingAdaptability
Tools & Technologies
XactimateClaimsX Video CollaborationClaims SystemEstimate ToolsJob Aids
Certifications & Qualifications
Adjuster LicenseAppraiser License
Industry Keywords
Claims AdjustingInsuranceProperty DamageVirtual ClaimsCustomer Service
About the role
Key responsibilities & impact- Travel to customers' homes to conduct on-site property inspections
- Investigate coverage and review damage
- Prepare estimates and settle claims promptly and efficiently
- Handle virtual claims countrywide using platforms including Xactimate and ClaimsX Video Collaboration
- Provide exceptional service to policyholders throughout the claims process
- Interpret policies to determine coverage
- Communicate with customers by phone, email, and video chat
- Offer customers preferred communication methods and provide claim progress updates
- Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants
- Use estimate tools, job aids, and settlement platforms to resolve claims
- Document claim work accurately and timely in the claims system
- Attend approximately two weeks of training in Dallas, Texas
Requirements
What you’ll need- Residency within the posted location is mandatory
- 2 years' previous experience as an outside adjuster is highly desired
- Previous experience in construction estimating or as an outside adjuster is highly desired
- Proficiency in Xactimate and other relevant estimating software
- Strong critical thinking and technical skills to assess damages accurately
- Excellent communication and interpersonal skills
- Ability to travel to customers' homes and handle virtual claims countrywide
- Detail-oriented and organized
- Ability to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof
- Valid driver's license and willingness to travel
- Dedicated, private home workspace free from distractions
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
- Position unavailable to California, Alaska, Hawaii, or Puerto Rico residents
- Must submit to a background investigation
- Allstate generally does not sponsor individuals for employment-based visas for this position
- Adjuster and/or appraiser license may be required within 60 days of hire, if applicable
Benefits
Comp & perks- Comprehensive benefits from Day 1, including time off, healthcare, and retirement
- 401K/pension
- Education reimbursement
- Flexible scheduling
- Time off policy supporting work/life balance
- Initial and ongoing training
- Competitive pay and career advancement support
- Possible $1,000 Licensing Sign on Bonus for applicable active licenses
- Possible company car based on annual work mileage
- Mileage reimbursement for personal vehicle usage during work
- Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for home internet costs
- Approximately 2 weeks of paid/job training in Dallas, TX