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About the role
Key responsibilities & impact- Investigate and confirm facts of loss for complex homeowner claims
- Determine coverage and damages and adjust and negotiate claims within authority limits
- Create comprehensive damage estimates for complex first-party homeowner claims
- Investigate and manage moderate to complex residential property, farm, and ranch claims
- Conduct on-site inspections and virtual claim handling
- Negotiate settlements and make settlement payments
- Document all activities in complex claim files
- Interpret regulatory compliance, fair claims practices, and company policy types
- Build relationships with internal and external customers
- Assist leadership with formal and ad hoc training
- Recommend process improvements
- Serve as a peer mentor and provide direction to junior employees
- No supervisory duties
Requirements
What you’ll need- Must reside in Wyoming, preferably near Laramie, Platte, Fremont or Campbell county
- Authorization to work in the United States; visa sponsorship is not provided
- Strong estimating skills
- Proficiency with Xactimate
- Experience handling agricultural, farm, and ranch claims highly preferred
- Applicable active licenses may include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License
- Dedicated, private workspace free from distractions when working from home
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
- Ability to manage challenging situations and deliver an exceptional customer experience
Benefits
Comp & perks- $1,000 Licensing Sign on Bonus may be available for candidates with applicable active licenses
- Laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for internet costs
- Work-from-home arrangement
- Equal employment opportunity benefits and protections
