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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and adjusting complex homeowner claims, with strong estimating skills and proficiency in Xactimate. Capable of managing relationships and delivering exceptional customer experiences while ensuring compliance with regulatory standards.
Highest-signal resume keywords
Strong Estimating SkillsProficiency With XactimateExperience Handling Agricultural ClaimsHome Resident Property & Casualty LicenseNegotiation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationDamage EstimationClaims AdjustmentRegulatory Compliance InterpretationSettlement Negotiation
Soft Skills
Customer Experience ManagementMentoringRelationship BuildingProblem Solving
Certifications & Qualifications
Home Resident Property & Casualty LicenseDesignated Home State LicenseAppraiser License
Industry Keywords
Homeowner ClaimsResidential Property ClaimsFarm ClaimsRanch ClaimsClaims Practices
About the role
Key responsibilities & impact- Investigate and confirm facts of loss for complex homeowner claims
- Determine coverage and damages and adjust and negotiate claims within authority limits
- Create comprehensive damage estimates for complex first-party homeowner claims
- Serve as a peer mentor and provide direction to more junior employees
- Support a designated territory through on-site inspections and virtual claim handling
- Investigate and manage moderate to complex residential property, farm, and ranch claims
- Build relationships with internal and external customers
- Interpret regulatory compliance and fair claims practices
- Negotiate settlements, make settlement payments, and document claim activities
- Interpret company policy types and assist with formal and ad hoc training
- Recommend process improvements
Requirements
What you’ll need- Candidates must reside within or near Fort Morgan or Sterling, CO; McPherson or Salina, KS; Lincoln, NE; Bemidji or Moorhead, MN; or Cheyenne or Casper, WY
- Must possess authorization to work in the United States
- National General does not sponsor individuals for work visas
- Strong estimating skills
- Proficiency with Xactimate
- Ability to manage challenging situations and deliver an exceptional customer experience
- Experience handling agricultural, farm, and ranch claims highly preferred
- Applicable active licenses may include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License
- Dedicated, private workspace free from distractions when working from home
- Appropriate desk and seating
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Benefits
Comp & perks- $1,000 Licensing Sign on Bonus may be available for candidates with applicable active licenses
- Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for employees eligible to work from home
- Remote work arrangement
- Opportunity for skills development and career growth
