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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Property Claims management, including coverage interpretation, investigations, and claim resolution, while effectively leading and developing teams to enhance performance and operational effectiveness.
Highest-signal resume keywords
Property Claims ExperienceLeadership ExperienceAnalytical SkillsGuidewire ClaimCenterXactimate Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Coverage InterpretationClaims HandlingInvestigationsEstimatingLarge Loss ManagementPerformance AnalysisOperational EffectivenessExpense ManagementIndemnity ControlCatastrophe Event Management
Soft Skills
CoachingMentoringCommunicationRelationship-BuildingStakeholder Management
Certifications & Qualifications
CIP DesignationFCIP Designation
Industry Keywords
Property Field ClaimsCustomer ExperienceContinuous ImprovementResource PlanningProcess Improvements
Tech Stack
Tools & technologiesGuidewire
About the role
Key responsibilities & impact- Lead, coach, and develop a team of Property Field Advisors
- Foster a culture of accountability, collaboration, and continuous improvement
- Drive performance across customer experience, quality, productivity, cycle time, expense management, and indemnity control metrics
- Provide technical leadership on property claims handling, coverage interpretation, investigations, reserving practices, estimating, and large loss management
- Champion timely, fair, and efficient claim resolution, including support for escalated customer concerns
- Support operational readiness and leadership during catastrophe events, including resource planning and deployment
- Partner with cross-functional teams and vendor partners on strategic initiatives, process improvements, and business objectives
- Analyze performance trends and implement action plans to improve operational effectiveness and team results
Requirements
What you’ll need- 5+ years of progressive Property Claims experience
- Previous leadership, supervisory, coaching, mentoring, or technical leadership experience
- Strong understanding of property claims, including coverage interpretation, investigation, estimating, and claim resolution
- Proven ability to coach and develop employees while driving individual and team performance
- Strong analytical and problem-solving skills with the ability to leverage data to drive business outcomes
- Excellent communication, relationship-building, and stakeholder management skills
- Valid driver's license and ability to travel throughout Ontario
- Previous Property Field Claims experience
- CIP designation or actively pursuing completion
- Experience with Guidewire ClaimCenter
- Experience leading teams through catastrophe events
- Xactimate experience
- FCIP designation
Benefits
Comp & perks- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to 400$ back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back!