Regional Service Agent

Allstate

. Answer service and billing inquiries over the phone and in person from customers .

Posted 10/28/2026full-timeEdmonton • CanadaJunior💰 CA$47,800 - CA$73,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and insurance policy management, with a focus on building client relationships and promoting loyalty. Proficient in handling inquiries and providing personalized service while meeting performance metrics.

Highest-signal resume keywords

General Insurance License (OTL)Customer Service ExperienceMS Office ProficiencyInsurance KnowledgeRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention to DetailProfessional CommunicationProblem Solving

Certifications & Qualifications

General Insurance License (OTL)

Industry Keywords

Insurance PoliciesClient LoyaltyPolicy RenewalService InquiriesPortfolio Reviews

About the role

Key responsibilities & impact

Answer service and billing inquiries over the phone and in person from customers
Respond to customer inquiries about their policy in a professional manner
Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in
Provide personalized service as a Trusted Advisor with respect to insurance
Promote Allstate features and benefits during ongoing portfolio reviews
Manage policy renewal processes and client inquiries for policy changes
Reply to online requests as required
Promote client loyalty through attention to detail and relationship building during policy renewals and updates
Meet and exceed key performance and attendance metrics
Rotate work schedules to ensure the agency is appropriately staffed

Requirements

What you’ll need

Post-secondary education or equivalent work experience
Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in
Greater than 1 year customer service experience
Proficient computer skills in MS Office applications
Ability to commute to and from the agency
Have a space conducive to working from home
Call center, face to face customer service experience and insurance experience is preferred

Benefits

Comp & perks

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!
Workplace accommodations