Senior Consultant – Distribution Service Strategy Business Architect

Allstate

. Build knowledge of Service Simplification, business strategy, operating models, customer and agent service journeys, and enabling technologies .

Posted 10/6/2026full-timeRemote • Illinois • United StatesSenior💰 $75,100 - $126,325 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing customer and agent journeys, utilizing AI tools for data synthesis, and translating insights into actionable recommendations. Strong project management, strategic thinking, and stakeholder engagement skills are essential for driving process improvements and collaboration across teams.

Highest-signal resume keywords

AI Tools UtilizationData AnalysisProject ManagementStakeholder EngagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisAI-Assisted ResearchProcess Flow AnalysisCurrent-State AssessmentOpportunity Identification

Soft Skills

Strategic ThinkingProblem SolvingStorytelling With DataConsultative SkillsCollaboration

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Insurance Business AcumenService SimplificationCustomer JourneyOperational DataExperience Needs

About the role

Key responsibilities & impact

Build knowledge of Service Simplification, business strategy, operating models, customer and agent service journeys, and enabling technologies
Use approved AI tools and analytical methods to synthesize qualitative and quantitative inputs, identify patterns and root causes, and surface unmet service, process, and experience needs
Analyze customer and agent journeys, process flows, operational data, feedback, and research to identify friction, manual work, duplication, failure demand, and opportunities for simplification
Develop AI-assisted research plans, prompts, and repeatable analysis approaches while validating outputs for accuracy, relevance, bias, and appropriate use
Translate analysis into insight summaries, current-state assessments, opportunity areas, journey or process findings, and supporting evidence
Partner with business, technology, data, operations, and user experience stakeholders to validate needs, clarify business outcomes, and frame solution options
Identify dependencies, constraints, risks, and impacts across people, process, experience, data, and technology to inform prioritization and solutioning decisions
Create concise, audience-ready narratives and visual documentation for decision-makers
Maintain traceability from source inputs and analysis through identified needs, problem statements, recommendations, and solution concepts
Contribute reusable AI-enabled analysis practices, templates, and knowledge assets

Requirements

What you’ll need

4 year Bachelors Degree (Preferred)
3 or more years of experience (Preferred)
Insurance business acumen (Preferred)
Ability to manage projects
Ability to analyze data (Preferred)
Strategic thinking
Problem solving
Story telling with data
Consultative/collaboration skills
Analytical Thinking
Collaboration
Communication
Process Improvements
Stakeholder Engagement
Must submit to a background investigation
Allstate generally does not sponsor individuals for employment-based visas for this position
Dedicated, private workspace free from distractions when working from home
Reliable internet with minimum speeds of 50 MB download and 5 MB upload

Benefits

Comp & perks

Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement to help offset internet costs for employees eligible to work from home