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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in complex automobile claims investigations, including liability, coverage, and property damage assessments. Possesses strong leadership skills to mentor junior employees while ensuring adherence to claims quality standards and operational excellence.
Highest-signal resume keywords
Complex Liability InvestigationsClaims Quality StandardsMentoring and CoachingStrong Communication SkillsActive Insurance License
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AdjustingCoverage DeterminationProperty Damage AssessmentSubrogation HandlingFraud InvestigationNegotiation SkillsClaims AuditingProcess ImprovementAuto Claim InvestigationCatastrophic Injury Claims
Soft Skills
Customer Service SkillsConsultative ApproachInfluencing SkillsOperational Excellence Commitment
Certifications & Qualifications
Active Insurance License
Industry Keywords
Automobile ClaimsLiability ClaimsCasualty ClaimsInsurance PoliciesIndustry Best Practices
About the role
Key responsibilities & impact- Investigate and confirm facts of loss for the most complex automobile accidents
- Determine coverage, liability, and damages
- Adjust and negotiate claims within limits of authority
- Mentor and provide direction to junior employees
- Handle complex liability, coverage, property damage, casualty, and injury claims
- Recognize vehicle body parts and assess potential property damage
- Identify customer needs and apply appropriate customer service skills
- Determine subrogation or fraud potential and handling approach
- Apply advanced understanding of company and industry insurance policies and organizational relationships
- Recommend process improvements
- Handle complex auto claim investigations independently within increased authority
- Review, evaluate, and negotiate moderate to complex or catastrophic injury claims when applicable
Requirements
What you’ll need- Direct claim ownership experience, including complex liability and coverage investigations, property damage claims, and casualty claims
- Strong understanding of claims quality standards, auditing practices, and industry best practices
- Coaching and developing others; previous leadership or mentoring experience highly preferred
- Strong communication and influencing skills
- Consultative approach and commitment to operational excellence
- Active insurance license holders must terminate all existing appointments before onboarding and may not hold outside appointments during employment
- Applicants with a resident producer license must formally surrender it when instructed by the licensing team
- Authorization to work in the United States; the company does not sponsor work visas
- Dedicated, private workspace free from distractions when working from home
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
Benefits
Comp & perks- Base compensation of $70,100.00 - $110,400.00 per year
- Incentive pay, such as commission or bonus, if applicable
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs
- Work-from-home arrangement