Service Analyst – End User Computing (EUC)

Allstate

. Develop and execute go-to-market and adoption strategies for End User Computing products and services .

Posted 9/22/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $75,100 - $126,325 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing go-to-market strategies and applying change management frameworks like ADKAR and Prosci to enhance user adoption of technology. Proficient in gathering user feedback and translating insights into actionable recommendations to improve products and services.

Highest-signal resume keywords

Change Management FrameworksUser Adoption StrategiesMicrosoft 365 ProficiencyReport and Dashboard CreationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementUser Feedback AnalysisStandard Operating Procedures DevelopmentProcess DocumentationPerformance Metrics Creation

Soft Skills

Strong Communication SkillsUser-Focused CommunicationStakeholder Engagement

Tools & Technologies

Microsoft TeamsSharePointOneDriveOutlookPower Platform

Industry Keywords

End User ComputingTechnology AdoptionOrganizational Change ManagementAI-Powered TechnologiesUser Experience Enhancement

About the role

Key responsibilities & impact

Develop and execute go-to-market and adoption strategies for End User Computing products and services
Apply change management frameworks, including ADKAR and Prosci methodologies, to support organizational readiness and user adoption
Partner with stakeholders, Change Champions, and support teams to drive awareness, engagement, and successful technology rollouts
Support adoption and enablement of AI-powered workplace technologies and features
Gather, analyze, and synthesize end-user feedback to identify service improvement opportunities
Translate user insights into actionable recommendations that enhance products, services, and user experiences
Develop and maintain standard operating procedures, playbooks, and enablement documentation
Represent the voice of the customer by providing data-driven feedback to influence product and service roadmaps
Build and maintain dashboards and reports to measure adoption, satisfaction, service performance, and business outcomes
Deliver reporting and analytics that provide leadership with actionable insights and improvement recommendations
Position has no supervisory responsibilities

Requirements

What you’ll need

Experience supporting technology adoption, organizational change management, or end-user enablement initiatives
Familiarity with change management frameworks such as ADKAR, Prosci, or similar methodologies
Strong written and verbal communication skills with the ability to create executive-ready documentation and reports
Ability to translate technical concepts into clear, user-focused communications and training materials
Experience gathering and analyzing user feedback to identify trends and drive service improvements
Experience developing SOPs, playbooks, process documentation, or knowledge management content
Experience collaborating with cross-functional teams, including product, technology, support, and business stakeholders
Proficiency with Microsoft 365 applications, including Teams, SharePoint, OneDrive, and Outlook
Experience creating reports, dashboards, or performance metrics using reporting tools
Knowledge of Power Platform and AI-enabled productivity tools is preferred
An equivalent combination of education, training, and experience may be considered in lieu of formal education requirements
Required to submit to a background investigation
Allstate generally does not sponsor individuals for employment-based visas for this position
Dedicated, private workspace free from distractions when working from home
Reliable internet with minimum speeds of 50 MB download and 5 MB upload

Benefits

Comp & perks

Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement for employees eligible to work from home