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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in property claims management, particularly in water-loss claims, utilizing estimating software like Xactimate. Excels in customer service, effective communication, and independent problem-solving while managing complex negotiations and documentation.
Highest-signal resume keywords
Water Damage EstimatingXactimate ProficiencyProperty Adjuster ExperienceExceptional Customer ServiceIndependent Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Property InspectionClaims SettlementEstimate PreparationNegotiation SkillsClaims Documentation
Soft Skills
Clear CommunicationOrganizational SkillsMultitasking AbilitiesPositive AttitudeCompassionate Service
Tools & Technologies
ClaimsX Video CollaborationEstimating SoftwareClaims System
Certifications & Qualifications
Adjuster LicenseAppraiser License
Industry Keywords
Property ClaimsWater-Loss ClaimsInsurance AdjustingCoverage InvestigationLegal Standards
About the role
Key responsibilities & impact- Travel to customers' homes for on-site property inspections
- Investigate coverage and review property damage
- Prepare estimates and settle claims promptly and efficiently
- Handle virtual claims countrywide using platforms including Xactimate and ClaimsX Video Collaboration
- Focus on water-loss claims
- Provide compassionate, clear, and customer-focused claims service
- Independently investigate property claims and interpret policies to determine coverage
- Communicate with customers by phone, email, and video chat
- Adapt communication to customer preferences and provide claim-progress updates
- Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants
- Handle challenging and complex negotiations according to legal and business standards
- Use estimate tools, job aids, and settlement platforms
- Document claim activity accurately and promptly in the claims system
- Work Monday through Friday during training, then 10 days on/4 days off for 8–12 hours per day
- Travel out of town up to 90% of the time
- Attend a required two-week training program in Dallas, Texas
Requirements
What you’ll need- 2+ years of experience writing water damage estimates preferred
- Previous experience as a property adjuster preferred
- Proficiency in estimating software such as Xactimate preferred
- Strong focus on exceptional customer service
- Ability to work independently, starting from home, and travel to different locations
- Proactive problem-solving skills and positive attitude toward challenges
- Excellent organization and multitasking abilities in a fast-paced environment
- Clear and professional written and verbal communication skills
- Willingness and ability to carry a 50-pound ladder and access up to a 6/12 pitch on a one- to two-story roof
- Valid driver's license and willingness to travel
- Must reside within 50 miles of an airport
- Must terminate existing insurance appointments and not hold outside appointments during employment if currently holding an active insurance license
- Resident producer license holders seeking an adjuster role must surrender that license when instructed
- May be required to obtain an adjuster and/or appraiser license within 60 days of hire
- Required to submit to a background investigation
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload
- Dedicated, private home workspace with appropriate desk and seating
- Allstate generally does not sponsor individuals for employment-based visas
Benefits
Comp & perks- Up to $175/day for working over 8 hours
- $200 for weekends and/or holidays
- Comprehensive training and ongoing training opportunities
- $1,000 Licensing Sign on Bonus eligibility
- Potential company car based on annual work mileage
- Mileage reimbursement for personal vehicle usage during work
- Time off policy
- Healthcare
- 401K/pension
- Education reimbursement
- Programs to help balance work with the rest of your life
- Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for home internet costs
- Flexible scheduling
- Career advancement and continuous development support
