Customer Experience Specialist

Alma Lasers North America

. Make a minimum of 80 outbound calls per day .

Posted 9/30/2026full-timeBuffalo Grove • Illinois • United StatesJunior💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong sales acumen with a proven track record of exceeding sales goals while providing exceptional customer service. Proficient in managing customer relationships and utilizing CRM and ERP systems to drive revenue and maintain contract information.

Highest-signal resume keywords

Sales ExperienceCustomer Relationship ManagementSalesforce ProficiencyMS Office ProficiencyContract Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales GenerationContract QuotingPipeline ManagementSales Strategy DevelopmentCustomer Needs Assessment

Soft Skills

Excellent CommunicationProblem-SolvingOrganizational SkillsTime ManagementAdaptability

Tools & Technologies

SalesforceCRM SystemsERP DatabasesMS Office

Industry Keywords

Outbound SalesService ContractsPreventive MaintenanceCustomer SatisfactionSales Goals

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Make a minimum of 80 outbound calls per day
Generate sales for service contracts, billable service, preventive maintenance, and service parts
Uncover new sales opportunities through the installed customer base using calls, emails, and Salesforce campaigns
Generate, send, and follow up on contract quotes
Maintain contract and warranty information in CRM and ERP databases
Make scheduled post-sale customer touchpoints
Notify customers of expiring maintenance and warranty contracts
Meet and exceed weekly, monthly, and annual call and sales goals
Recommend service offerings based on customer needs and deliver compelling messages to close sales
Provide superior customer service
Create and implement sales strategies, ideas, and programs to generate new business
Contribute positively to the sales team culture and develop mutually beneficial working relationships
Assist in mentoring peers and other departments as needed
Travel 10% or less as needed

Requirements

What you’ll need

Bachelor's degree highly desired or equivalent experience
1–3 years of sales experience, exceeding sales goals while providing a high level of customer satisfaction
Proven experience being persistent with customers and closing sales deals
Proficient in MS Office (Outlook, Word, Excel, and PowerPoint)
Salesforce experience strongly preferred but not required
Excellent oral and written communication, customer service, and problem-solving skills
Ability to function in a fast-paced environment, handle multiple projects, and adhere to deadlines
Ability to overcome customer objections and close sales
Strong organizational and time-management skills
Ability to work independently and cross-functionally
Ability to manage and sustain a healthy pipeline
Ability to build trust and credibility with customers
Ability to identify potential issues, streamline processes, and drive revenue
Ability to adapt to a changing environment
Work authorization documentation showing eligibility to work in the United States

Benefits

Comp & perks

Commissions based on experience
OTE: $120k+
Equal opportunity employment
Reasonable accommodations for individuals with disabilities