Alma Lasers North America

Customer Support

• Make a minimum of 80 outbound calls per day
• Generate sales for service contracts, billable service, preventive maintenance, and service parts
• Uncover new sales opportunities through the installed customer base using calls, emails, and Salesforce campaigns
• Generate, send, and follow up on contract quotes
• Maintain contract and warranty information in CRM and ERP databases
• Make scheduled post-sale customer touchpoints
• Notify customers of expiring maintenance and warranty contracts
• Meet and exceed weekly, monthly, and annual call and sales goals
• Recommend service offerings based on customer needs and deliver compelling messages to close sales
• Provide superior customer service
• Create and implement sales strategies, ideas, and programs to generate new business
• Contribute positively to the sales team culture and develop mutually beneficial working relationships
• Assist in mentoring peers and other departments as needed
• Travel 10% or less as needed

Customer Experience Specialist