Field Service Technician II

Alma Lasers

. Travel to customer sites throughout the continental United States, primarily in the Central US, with East and West Coast travel as needed .

Posted 9/18/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $42 - $46 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and repairing medical-aesthetic equipment, with a strong focus on preventative maintenance and technical support. Proficient in reading diagrams and schematics, and experienced in using various tools for low-voltage electrical repairs.

Highest-signal resume keywords

Field Service ExperienceComponent Level RepairISO 13485 KnowledgeMultimeter and Oscilloscope ProficiencyMicrosoft Applications Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical RepairPreventative MaintenanceTroubleshootingDevice CalibrationTechnical SupportDocumentationReading DiagramsRepair DocumentationFull Board SwapsLow-Voltage Electrical Repair

Soft Skills

Organizational SkillsMultitaskingPositive AttitudeMentoringClient Relations

Tools & Technologies

MultimeterOscilloscopePower MetersNetSuiteSalesforceMS OfficeExcelVisioPowerPointOutlook

Certifications & Qualifications

Associate Degree in Electrical or Electronic RepairISO 13485 Certification

Industry Keywords

Medical-Aesthetic EquipmentField ServiceRepair DocumentationPreventative MaintenanceTechnical Support

About the role

Key responsibilities & impact

Travel to customer sites throughout the continental United States, primarily in the Central US, with East and West Coast travel as needed
Provide repairs to Alma Lasers medical-aesthetic equipment
Complete scheduled preventative maintenance
Diagnose and troubleshoot malfunctioning medical instruments or equipment
Repair equipment after diagnosis
Read diagrams and schematics to perform full board swaps as needed
Test machines after repair to ensure proper functionality
Maintain and complete all repair documentation paperwork
Provide Level 2 technical support by phone to customers and internal employees
Abide by company safety and health policies
Perform low-voltage electrical repair using a multimeter, oscilloscope, and other hand tools
Set appointments for preventive maintenance, service calls, and installations
Work closely with the Client Relations team to resolve customer issues
Perform device calibration using specified test equipment such as power meters
Mentor and aid other field service personnel
Develop troubleshooting documents for the Client Relations team
Assist in mentoring peers and other departments as needed

Requirements

What you’ll need

Associate degree in electrical or electronic repair, or equivalent experience
4+ years of Field Service experience
Experience with component level repair, preferred
Knowledge of ISO 13485 certification, preferred
Ability to read diagrams and schematics
Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
NetSuite and Salesforce experience, preferred
Excellent organizational skills
Ability to multitask
Positive attitude and approach to the job responsibilities and the Alma team
Ability to retain large amounts of information
Documentation showing eligibility to work in the United States will be required
Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds
Ability to travel 75-90% as needed
Ability to occasionally sit; climb or balance; and stoop, kneel, crouch or crawl
Required vision abilities include close, distance, color, peripheral, and depth vision, and ability to adjust focus

Benefits

Comp & perks

Eligible for overtime pay in accordance with applicable federal and state laws
Reasonable accommodations for individuals with disabilities