Alma Lasers

Field Engineer

• Travel to customer sites throughout the continental United States, primarily the Central US, to repair Alma Lasers equipment
• Complete scheduled preventative maintenance
• Provide Level 2 technical troubleshooting support to customers by phone
• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics to perform full board swaps as needed
• Test machines after repair to ensure proper functionality
• Maintain and complete all repair documentation paperwork
• Provide Level 2 support via phone to customers and internal employees
• Abide by company safety and health policies
• Set appointments for preventive maintenance, service calls, and installations
• Work closely with the Client Relations team to resolve customer issues
• Perform device calibration using specified test equipment such as power meters
• Mentor and aid other field service personnel
• Develop troubleshooting documents for the Client Relations team
• Assist in mentoring peers and other departments as needed
• Travel 75–90% as needed, including East and West Coasts as business needs require

Field Service Technician II

• Travel to customer sites throughout the continental United States, primarily on the East Coast, with Central U.S. coverage as needed
• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics to perform full board swaps as needed
• Test machines after repair to ensure proper functionality
• Maintain and complete repair documentation paperwork
• Provide Level 2 technical support by phone to customers and internal employees
• Abide by company safety and health policies
• Perform low-voltage electrical repairs using multimeters, oscilloscopes, and other hand tools
• Set appointments for preventive maintenance, service calls, and installations
• Work closely with the Client Relations team to resolve customer issues
• Perform device calibration using specified test equipment such as power meters
• Mentor and aid other field service personnel
• Develop troubleshooting documents for the Client Relations team
• Travel 75–90% as needed

• Travel to customer sites throughout the continental United States, with an East Coast focus
• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics to perform full board swaps as needed
• Test machines after repair to ensure proper functionality
• Maintain and complete all repair documentation paperwork
• Provide Level 2 technical support via phone to customers and internal employees
• Abide by company safety and health policies
• Perform low-voltage electrical repair using multimeters, oscilloscopes, and other hand tools
• Set appointments for preventive maintenance, service calls, and installations
• Work closely with the Client Relations team to resolve customer issues
• Perform device calibration using specified test equipment such as power meters
• Mentor and aid other field service personnel
• Develop troubleshooting documents for the Client Relations team
• Assist in mentoring peers and other departments as needed

• Travel to customer sites throughout the continental United States, with an East Coast focus
• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics to perform full board swaps as needed
• Test machines after repair to ensure proper functionality
• Maintain and complete repair documentation
• Provide Level 2 technical support by phone to customers and internal employees
• Abide by company safety and health policies
• Perform low-voltage electrical repair using multimeters, oscilloscopes, and other hand tools
• Set appointments for preventive maintenance, service calls, and installations
• Work closely with the Client Relations team to resolve customer issues
• Perform device calibration using specified test equipment such as power meters
• Mentor and aid other field service personnel
• Develop troubleshooting documents for the Client Relations team
• Assist in mentoring peers and other departments as needed

• Travel to customer sites throughout the continental United States, focusing on the Central US with East and West Coast coverage as needed
• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics to perform full board swaps as needed
• Test machines after repair to ensure proper functionality
• Maintain and complete repair documentation paperwork
• Provide Level 2 technical support by phone to customers and internal employees
• Abide by company safety and health policies
• Perform low-voltage electrical repairs using multimeters, oscilloscopes, and other hand tools
• Set appointments for preventive maintenance, service calls, and installations
• Work with the Client Relations team to resolve customer issues
• Perform device calibration using specified test equipment such as power meters
• Mentor and aid other field service personnel
• Develop troubleshooting documents for the Client Relations team
• Assist in mentoring peers and other departments as needed

• Travel to customer sites throughout the continental United States, focusing on the Central US with East and West Coast coverage as needed
• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics to perform full board swaps as needed
• Test machines after repair to ensure proper functionality
• Maintain and complete repair documentation paperwork
• Provide Level 2 technical support by phone to customers and internal employees
• Abide by company safety and health policies
• Perform low-voltage electrical repair using multimeters, oscilloscopes, and other hand tools
• Set appointments for preventive maintenance, service calls, and installations
• Collaborate with the Client Relations team to resolve customer issues
• Perform device calibration using specified test equipment such as power meters
• Mentor and aid other field service personnel
• Develop troubleshooting documents for the Client Relations team
• Assist in mentoring peers and other departments as needed

• Travel to customer sites throughout the continental United States, with an East Coast focus
• Provide repairs to Alma Lasers equipment
• Complete scheduled preventative maintenance
• Provide Level 2 technical troubleshooting to customers by phone
• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics to perform full board swaps as needed
• Test machines after repair to ensure proper functionality
• Maintain and complete repair documentation paperwork
• Provide Level 2 support via phone to customers and internal employees
• Abide by company safety and health policies
• Perform low-voltage electrical repair using multimeters, oscilloscopes, and other hand tools
• Set appointments for preventive maintenance, service calls, and installations
• Work closely with the Client Relations team to resolve customer issues
• Perform device calibration using specified test equipment such as power meters
• Mentor and aid other field service personnel
• Develop troubleshooting documents for the Client Relations team
• Assist in mentoring peers and other departments as needed

• Travel to customer sites throughout the continental United States, primarily in the Central US, with East and West Coast travel as needed
• Provide repairs to Alma Lasers medical-aesthetic equipment
• Complete scheduled preventative maintenance
• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics to perform full board swaps as needed
• Test machines after repair to ensure proper functionality
• Maintain and complete all repair documentation paperwork
• Provide Level 2 technical support by phone to customers and internal employees
• Abide by company safety and health policies
• Perform low-voltage electrical repair using a multimeter, oscilloscope, and other hand tools
• Set appointments for preventive maintenance, service calls, and installations
• Work closely with the Client Relations team to resolve customer issues
• Perform device calibration using specified test equipment such as power meters
• Mentor and aid other field service personnel
• Develop troubleshooting documents for the Client Relations team
• Assist in mentoring peers and other departments as needed

• Travel to customer sites throughout the continental United States, with an East Coast focus
• Provide repairs to Alma Lasers equipment
• Complete scheduled preventative maintenance
• Provide Level 2 technical troubleshooting to customers by phone
• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics to perform full board swaps as needed
• Test machines after repair to ensure proper functionality
• Maintain and complete repair documentation paperwork
• Provide Level 2 support via phone to customers and internal employees
• Abide by company safety and health policies
• Perform low voltage electrical repair using multimeters, oscilloscopes, and other hand tools
• Set appointments for preventive maintenance, service calls, and installations
• Work closely with the Client Relations team to resolve customer issues
• Perform device calibration using specified test equipment such as power meters
• Mentor and aid other field service personnel
• Develop troubleshooting documents for the Client Relations team
• Assist in mentoring peers and other departments as needed